Apprentice, Customer Service

In short

Pearson is seeking a Customer Service Apprentice in Noida to support global testing programs. This entry-level, full-time, on-site role involves managing customer inquiries, resolving cases, and collaborating with teams to ensure exceptional service delivery and process improvement.

Responsibilities

Manage and resolve customer inquiries via email and case management systems within SLAs.
Investigate customer issues, identify root causes, and provide timely resolutions.
Maintain accurate and up-to-date case documentation.
Prioritize workload effectively for timely case closure and customer satisfaction.
Escalate complex issues to appropriate teams and track them through resolution.
Collaborate with cross-functional stakeholders to resolve customer concerns.
Ensure adherence to company policies, processes, and quality standards.
Monitor case queues and proactively address overdue or at-risk cases.
Communicate professionally with customers and internal stakeholders.
Identify recurring issues, trends, and opportunities for process improvement.
Contribute to knowledge management initiatives and share best practices.
Achieve performance metrics for SLA adherence, productivity, quality, and customer satisfaction.

Requirements

Bachelor's degree completed in any discipline.
Less than one year of professional experience.
Legally authorized to work in India.
Excellent verbal and written communication skills.
Strong analytical and problem-solving abilities.
Attention to detail and commitment to quality.
Ability to collaborate effectively within team environments.
Strong organizational and time-management skills.
Customer-focused mindset with a passion for service excellence.
Eagerness to learn, adapt, and take initiative.
Proficiency in Microsoft Office Suite (Excel, Word).

Desired Qualifications

Experience in customer service environments.
Exposure to global business operations.
Hands-on experience in case management, stakeholder engagement, and operational support.
Structured learning through mentorship, coaching, and real-world projects.
Development of professional, analytical, communication, and problem-solving skills.
Experience working with global teams across multiple regions and time zones.

Benefits

Competitive apprenticeship stipend.
Professional development and mentorship opportunities.
Paid time off in accordance with company policy.
Health insurance coverage (where applicable).
Access to Pearson's learning platforms and online courses.
Exposure to a global work environment and future career opportunities.

#customer service#apprenticeship#operations#case management#communication#problem solving#Microsoft Office

About Pearson

At Pearson, our purpose is simple: to add life to a lifetime of learning. We believe that every learning opportunity is a chance for a personal breakthrough. That’s why our c.18,000 Pearson employees are committed to creating vibrant and enriching learning experiences designed for real-life impact. We are the world’s leading learning company, serving customers in nearly 200 countries with digital content, assessments, qualifications, and data. For us, learning isn’t just what we do. It’s who we are.

See all open jobs at Pearson Read more about Pearson Website

Company

Pearson

Job Posted

1 month ago

Employment Type

Full Time

Work mode

On Site

Salary

Negotiable

Experience Level

Entry

Locations

Noida, India

Qualification

Bachelor

Applicants

Be an early applicant

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