Service Delivery Manager

Technology, Data & Digital · Software & Web Development · Software Engineering

In short

Ericsson is looking for a Service Delivery Manager to oversee infrastructure project delivery in North American hyperscale data centers. This role requires strong project management and customer-facing skills to ensure projects are completed on time, within budget, and to quality standards.

Responsibilities

Lead and coordinate the delivery of data center infrastructure projects, ensuring commitments are achieved on time, within budget, and according to quality standards.
Serve as a key customer-facing contact, maintaining strong relationships and providing regular project and delivery updates.
Manage project schedules, milestones, budgets, risks, dependencies, and performance metrics while driving proactive issue resolution.
Coordinate delivery activities across internal teams, vendors, and field resources to support successful project execution.
Own and drive escalations, ensuring timely resolution and effective stakeholder communication.
Maintain visibility into project performance through accurate documentation, reporting, and KPI tracking.
Support resource planning activities and delivery readiness across multiple projects and stakeholders.
Identify opportunities to improve operational efficiency, delivery quality, and customer satisfaction.
Foster a collaborative, customer-focused culture while working closely with cross-functional teams.
Ensure compliance with applicable environmental, health, safety, and quality requirements.

Requirements

Bachelor's degree in Business, Engineering, Information Technology, Telecommunications, or a related field, or equivalent work experience.
5–8 years of experience in Service Delivery, Project Management, Operations, Telecommunications, Data Center Infrastructure, or related fields.
Experience supporting infrastructure deployments, technology implementations, or data center projects.
Strong project management skills, including schedule management, budget management, risk management, issue resolution, and stakeholder management.
Customer-facing experience with strong communication and relationship management skills.
Strong analytical and organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Experience collaborating with cross-functional teams, vendors, and customers.
Proficiency with Microsoft Office applications, including Excel, PowerPoint, and project management tools.
Excellent written and verbal communication skills.

Desired Qualifications

Experience in Data Center, Infrastructure Deployment, Telecommunications, or Technical Project Management environments is highly preferred.
PMP or similar project management certification is considered a plus.

Benefits

Outstanding opportunity to use skills and imagination to push the boundaries of what's possible.
Opportunity to build solutions never seen before to some of the world's toughest problems.
Challenged in a team of diverse innovators.
A chance to go beyond the status quo and craft what comes next.

Skills

Microsoft OfficeProject ManagementExcelPowerPoint

#Service Delivery#Project Management#Data Center#Infrastructure

About Ericsson

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Our purpose \nTo create connections that make the unimaginable possible.\n\nOur vision\nA world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.\n\nOur values\nPerseverance, professionalism, respect and integrity.\n\nThe future is a place for purpose & vision – ours are clear, and we invite partners, customers and consumers to join us in our journey. \n\nFor a brighter future. For all. Let's #ImaginePossible

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