AHS Compliance Spec - English & Spanish, Account Health Support

Logistics, Sales & Operations · Sales & Business Development · Customer Success

In short

Amazon is hiring an Account Health Support Specialist in Hyderabad, India. This role involves supporting third-party sellers with account health and compliance issues in English and Spanish via phone and email. You will investigate root causes of issues, provide solutions, and document interactions, while collaborating with internal teams to improve processes.

Responsibilities

Support Selling Partners to resolve account health issues via phone and email.
Manage high volumes of inbound and outbound contacts with effective education, de-escalation, and communication.
Conduct thorough investigations to identify root causes of account health issues, including policy violations, enforcement actions, and appeals.
Serve as a dedicated contact for Sellers throughout their compliance journey, executing structured outreach plans.
Document all interactions according to standard operating procedures, managing cases through centralized mechanisms.
Collaborate with internal stakeholders, identify process improvements, and flag policy gaps.
Consistently achieve productivity and quality performance goals in a metric-driven environment.
Guide Sellers through their compliance journey, including product compliance, sustainability, and general product safety (GPSR) under Amazon policies and EU regulations.

Requirements

Speak, write, and read fluently in English and Spanish (B2 or above).
Bachelor's degree in any discipline.
Ability to follow standard operating procedures (SOPs) and detailed documentation.
Clear and concise written and verbal communication skills in English.
Experience using computer-based tools and systems to process or track work.

Desired Qualifications

Excellent verbal and written communication skills, inspiring confidence while guiding customers through resolution steps via phone and email.
Demonstrated empathy and active listening skills.
Prior Contact Center experience.
Comfortable working in a fast-paced, high-volume environment with the ability to adapt to change effectively.
Ability to deliver performance in a metric-driven environment with high productivity and quality standards.
Multitasking ability: handling phone, chat, and email contacts simultaneously.
Ability to troubleshoot, research, and translate technical or procedural instructions into clear guidance for customers.
Enthusiastic, self-motivated, and willing to learn new skills.
Demonstrated ability to identify and drive process improvements.

Benefits

Inclusive culture that empowers Amazonians.
Workplace accommodations for individuals with disabilities during the application and hiring process.

Skills

SpanishEnglishCustomer ServiceCommunicationData IntegrityProcess Improvement

#Sales#Advertising#Account Management#Compliance#Support#Customer Service#Bilingual

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