Administrator - Desk Side Services, AMT Asset Management Software

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support

In short

Provide Day to Day operations support as Level 2 to end users, including laptop deployment (Windows 10 & 11) with pre and post-migration support. You will also diagnose and resolve specialized hardware, software, and network issues, providing onsite hands-on support for server and network problems. Coordination with vendors and support groups is essential, and local language proficiency alongside English is mandatory.

Responsibilities

Provide Day to day operations support as Level 2 to end users.
Deployment of Laptops (Windows 10 & 11 OS) to the end users.
Provide Pre and Post Migration support for Laptop deployment.
Provide specialized hardware / software / network problem diagnosis / resolution for customer’s end users.
Provide onsite hands and feet support for Server and Network related issues.
Coordinate and manage relationships with vendors and support groups to have the resolution for any issues that come across during the migration.
Local language (in addition to English) proficiency is mandatory to provide support to end users who are not comfortable in English.

Requirements

5+ years of experience on Field Services and having supported Widows/End user device migrations involving hardware, software, and networks.
Disciplined, systematic problem-solving skills required.
Hands-on work experience with Windows Operating system (Windows 10, 11).
Hands-on work experience with SCCM (Imaging).
Able to configure VPN at the client PC.
Able to configure Outlook 2016 (O365) on new machines.
Able to fix application related issues which resulted due to issues on local machines (eg: Browser, Java, Cache etc.).
Able to install and configure application based upon SOPs provided.
Able to fix issues around MS-Word, MS-Excel, MS-PowerPoint.
Able to configure & troubleshoot Printers/Scanners.
Able to configure email and other approved applications like iTunes on mobile device like iPhone, iPad, Android.
Able to troubleshoot and fix other common desktop applications like Google Chrome.

Desired Qualifications

Migrate data from existing device to new device.
Migrate data from Server and One Drive to the local machine.
Able to troubleshoot VPN related issues.
Able to troubleshoot all client issues including calendar.
Able to configure, train (end users) and troubleshoot issues for Skype for Business / MS Teams.
Able to troubleshoot and fix other common desktop applications.
Internet browsers (e.g. Edge, Chrome, Firefox).

Benefits

At HCLTech, you'll supercharge your potential.
You'll find your career.
And you'll find your spark.
All at a place that knows that helping its customers stay on top starts by putting its people first.

Skills

Windows 10Windows 11SCCMVPNOutlook 2016Microsoft OfficeMS TeamsSkype for BusinessGoogle ChromeEdgeFirefoxiTunesiPhoneiPadAndroid

#Desk Side Services#Asset Management Software#Laptops#Windows 10#Windows 11#OS Deployment#Hardware#Software#Network#Vendor Management#Local Language Support#Field Services#Migrations#SCCM#Data Migration#OneDrive#VPN Configuration#Outlook Configuration#MS Teams#Skype for Business#Application Support#MS Office Suite#Printers#Scanners#Mobile Device Support#iPhone#iPad#Android#Google Chrome#Edge#Firefox

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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