Transportation Specialist, Portuguese – CO

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

In short

Amazon is seeking a Transportation Specialist fluent in Portuguese to join their Central Operations team in India, supporting LATAM and AMET regions. This role involves managing route plans, scheduling, and payments, analyzing network data, and resolving customer escalations, with a focus on process improvement and automation.

Responsibilities

Manage route plans, scheduling, and payments for last mile stations in LATAM and AMET regions.
Solve customer escalations by working with business and operations teams.
Analyze historic results and initiate programs in a rapid growth environment.
Drive improvements to visibility tools, methods, and processes.
Proactively initiate SOPs and process changes.
Communicate with internal customers (CS, MM, LM, FC, Trans Program, HR).
Communicate in Portuguese and English with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers).
Understand execution and daily production goals.
Review and update SOPs as required, assist with execution duties, train associates, and verify SOP compliance.
Handle incoming work requests within standard service level agreements (SLAs).
Provide direction utilizing independent judgment.
Conduct regular audits with associates for engagement and standard work adherence.
Assist in shift execution with shift managers.
Work a flexible schedule as business demands, including overnight, weekends and holidays.

Requirements

Speak, write, and read fluently in Portuguese.
Experience with Excel.
Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics.
Exceptional written and verbal communication skills with the ability to create compelling positioning / messaging strategy and present complex information clearly and concisely.
High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision.
Strong analytical, mediation and problem resolution skills.
Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning.
Skilled in collaborative management environment, clear formal and informal communication with members of the remote and local management teams.
Strong understanding of process improvement techniques.

Desired Qualifications

Experience with SQL.
Experience with any programming language such as Python, Java, C++.
Portuguese B2 + certification.

Benefits

Inclusive culture that empowers Amazonians to deliver the best results for customers.

Skills

ExcelSQLPythonJavaC++

#Transportation#Logistics#Operations#Portuguese#Supply Chain#NOC#Customer Service#Analysis#Process Improvement

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