Transportation Representative, NOC-NL

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

In short

Transportation Representatives at the TOC manage the Amazon Supply Chain network, ensuring timely freight pick-up and delivery. They resolve exceptions, communicate with stakeholders, analyze network data, and drive process improvements to enhance customer experience and operational efficiency.

Responsibilities

Facilitate flow of information between stakeholders (Trans Carriers/Hubs/Warehouses).
Resolve issues impacting customer experience and business continuity.
Address potential issues during the lifecycle of pick-up to delivery (Inbound Operations).
Address potential issues during the lifecycle of freight leaving the FC and reaching customer premises (Outbound Operations).
Provide timely resolution by researching and querying internal tools and making real-time decisions.
Communicate with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers).
Perform ad hoc reporting and analysis using data from databases.
Develop and/or understand performance metrics to assist with driving business results.
Scope business and functional requirements for Amazon technology teams enhancing software systems and tools.
Quickly understand business impact of trends and make data-driven decisions.
Systematically escalate problems or variance to relevant owners and teams, following through on resolutions.
Work within time constraints to meet critical business needs.
Create a narrative outlining weekly findings and variances to goals, and present in a review forum.
Provide real-time customer experience by working in a 24*7 operating environment.

Requirements

Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams.
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level.
Knowledge of SQL.
Experience working with fast-moving, high-performance teams and driving innovative solutions.
10+ 2 degree.

Desired Qualifications

Knowledge of Six Sigma, Lean manufacturing efforts, transportation and logistics, or fulfillment and distribution centers.
Proficiency in Excel and SQL.

Benefits

24*7 operating environment.

Skills

ExcelSQLAccess

#Supply Chain#Transportation Management

About Amazon

Earth's most customer-centric company

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.\n\nTogether, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers:…

See all open jobs at Amazon Read more about Amazon Website