Track Lead - EMC PowerMax, PowerStore

Technology, Data & Digital

In short

The Track Lead for Support & Operations plays a vital role in overseeing operational efficiencies and driving continuous improvement initiatives. This position is essential for ensuring that the support team meets client expectations and service level agreements (SLAs), while also fostering team empowerment through effective leadership and mentorship.

Responsibilities

Enhance operational systems utilizing EMC PowerMax and PowerStore to improve management reporting, streamline information flow, and optimize business processes.
Analyze client requirements and ensure the support team meets and exceeds client expectations through effective problem-solving and proactive communication.
Lead and mentor project teams by setting clear project goals, encouraging transparent communication, and promoting a culture of collaboration.
Drive innovation in process development by introducing new ideas and technologies, leveraging insights from NetApp block storage solutions to enhance organizational performance.
Provide tailored solutions that meet customer needs by utilizing EMC PowerMax and Powerstore capabilities to deliver impactful business results.

Requirements

Solid experience with EMC PowerMax and EMC PowerStore technologies.
In-depth knowledge of NetApp block storage solutions.
Strong analytical and problem-solving skills.
Excellent communication and leadership abilities.
Capability to manage multiple tasks and projects effectively.

Desired Qualifications

Optional but valuable certifications: EMC Proven Professional, NetApp Certified Data Administrator (NCDA)

Benefits

Supercharge your potential
Find your career
Find your spark
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

EMC PowerMaxEMC PowerStoreNetApp Block StorageLeadershipProblem-solvingCommunication

#EMC PowerMax#EMC PowerStore#Track Lead#IT Operations#Support

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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