Technical Support Engineer, Sr. Engineer
Technology, Data & Digital · Software & Web Development · Software Engineering · QA & Testing
In short
We are seeking a Senior Technical Support Engineer with expertise in electromagnetics and signal integrity to provide technical support to customers using Ansys simulation tools. This role involves troubleshooting complex simulation issues, recommending workflows, and contributing to product improvement by working directly with customers and development teams. The position can be fully remote within the United States.
Responsibilities
- Provide technical support to customers using Ansys AEDT, HFSS, HFSS 3D Layout, SIwave, Q3D, and AEDT Circuit for electronics and electromagnetics simulation.
- Troubleshoot moderately complex simulation issues involving signal integrity, power integrity, crosstalk, impedance, and eye-diagram analysis.
- Work directly with customers and channel partners to understand their technical requirements and recommend workflows.
- Document product improvement opportunities, submit defect reports to development teams, verify fixes, and participate in field testing.
- Evaluate new software releases using real customer use cases and industrial applications.
- Contribute to internal knowledge bases, technical documentation, and enablement content.
- Share customer feedback, workflow insights, and technical needs with product development and field teams.
Requirements
- Bachelor's degree in Electrical Engineering, Computer Engineering, Physics, or related field with coursework or focus in high-frequency electromagnetics.
- Hands-on experience with Ansys HFSS, SIwave, or comparable CAE, CAD, or EDA simulation tools or competitor equivalent.
- Working knowledge in signal integrity, power integrity, crosstalk analysis, impedance simulations, or eye-diagram analysis.
- Understanding of circuit-level and timing analysis for signal integrity applications, including relevant compliance standards and design considerations.
- Experience with package, PCB, or connector design workflows and their engineering processes.
- Familiarity with microwave and antenna fundamentals including S-parameters, wave propagation, and scattering analysis.
- Ability to take a customer's description of a simulation problem and narrow it down to a reproducible issue or workflow misunderstanding.
- Organizational skills to manage multiple open cases and follow through on commitments.
- Clear communication skills for documenting defects, explaining workarounds, or summarizing feedback.
- Comfortable working with guidance from senior engineers and actively seeking opportunities to build technical depth and customer-facing skills.
- Ability to travel domestically up to 10% of the time for customer visits, training, or team meetings.
Desired Qualifications
- Master's degree is a plus.
- Experience with Ansys electronics simulation tools.
- Knowledge of PCB layout, connector design, crosstalk, impedance, and eye diagrams.
- Experience with HFSS, SIwave, or similar tools.
Benefits
- Comprehensive range of health, wellness, and financial benefits.
- Total rewards include both monetary and non-monetary offerings.
- This role may be eligible for an annual bonus, equity, and other discretionary bonuses.
- Competitive total rewards package.
- Actual compensation offered will be based on a number of job-related factors, including location, skills, experience, and education.
Skills
Signal IntegrityPower IntegrityCrosstalk AnalysisImpedance AnalysisEye-Diagram AnalysisS-parametersHFSSSIwaveQ3DAEDT Circuit
#Engineering#Technical Support#Simulation
About Synopsys Inc
Smart, Secure Everything—From Silicon to Software Synopsys technology is at the heart of innovations that are changing the way we live and work. The Internet of Things. Autonomous cars. Wearables. Smart medical devices. Secure financial services. Machine learning and computer vision. These breakthroughs are ushering in the era of Smart, Secure Everything―where devices are getting smarter, everything’s connected, and everything must be secure. Powering this new era of technology are advanced silicon chips, which are made even smarter by the remarkable software that drives them. Synopsys is at…
Company
Synopsys IncJob Posted
3 weeks ago
Employment Type
Full Time
Work mode
Remote
Salary
US$76,000–114,000 / year
Experience Level
Senior
Locations
Austin, United States
Qualification
Bachelor, Master
Applicants
Be an early applicant
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