Sustainment Post-Delivery Program Manager

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Program Management · Project Management

Join for updates

In short

Saab, Inc. seeks a Post-Delivery Program Manager (PDPM) in East Syracuse, NY, to manage sustainment support for products post-delivery to DoD customers. This role requires applying program management principles to oversee operations, resolve customer issues, and ensure performance objectives are met, acting as the primary point of contact for post-delivery activities.

Responsibilities

Serve as the primary point of contact for post-delivery activities, coordinating with program leadership, customers, and internal stakeholders.
Provide programmatic leadership and oversight of depot and customer support activities, including prioritization, execution, resource planning, and cost and schedule performance.
Manage Basic Order Agreements between Saab and customers, including quoting, purchase order reviews, and Task Order Management.
Manage spares and repair quoting, order management, and service contract proposals.
Coordinate service event planning and execution with the Technical Support Manager, customers, Saab engineers, and field technicians.
Support field technicians during service events by coordinating additional parts for troubleshooting and facilitating follow-up discussions.
Coordinate spares and repairs with cross-functional teams, including Contracts, Finance, Configuration Management, Supply Chain, Manufacturing, Engineering, and Test.
Track on-time delivery and other key program metrics, ensuring cost, schedule, and quality objectives are managed across sustainment activities.
Participate in Saab's financial planning cycles by providing revenue forecasts and order projection feedback.
Analyze failure trends to drive improvements, request Root Cause Corrective Action (RCCA) reports, communicate findings to customers, and identify and mitigate customer inventory risks.
Complete system handovers with the appropriate Production Program Manager.
Develop customer reports aligned with the customer's model and present program updates during formal Saab and customer Program Management Reviews (PMRs).
Ensure compliance with Saab Standard Operating Procedures (SOPs) and identify opportunities for process improvement.
Travel up to 15% annually, both domestically and internationally.

Requirements

Bachelor’s degree in an Engineering, Business, or related discipline with 5+ years of relevant experience, or a Master’s degree with 3+ years of experience, or an equivalent combination of education and experience.
Experience working in a collaborative team environment.
Experience in Project Management.
Proficiency with Microsoft Office products, including Word, Visio, Excel, Project, and PowerPoint.
Strong organizational, multitasking, and time management skills.
Ability to follow up on action items and requests in a timely manner.
Ability to thrive in a fast-paced, decentralized environment.
Understanding of quality and continuous improvement concepts and principles, including Lean and Six Sigma.
Strong oral and written communication skills.
Comfortable working with employees and stakeholders at all levels of the organization.
Ability to drive and influence cross-functional teams without direct authority.
Must currently hold a Secret Security Clearance.
Must be a U.S. citizen.

Desired Qualifications

Knowledge of Military Logistics and Maintenance Principles.
Understanding of the DoD acquisition process.
Knowledge of systems or systems engineering principles.
Understanding of Configuration Management, system baselines, and the impacts of hardware, software, and firmware changes on integrated systems.
Military experience as a Commissioned Officer (O-3/ CPT or higher) or Senior Noncommissioned Officer (E-7 or higher) in occupational specialties related to the operations and/or sustainment of complex systems, such as Aviation, Field Artillery, Air Defense, and other integrated military systems. Other applicable backgrounds include Engineering, Logistics, Maintenance, Operations, Aviation.

Benefits

Medical, vision, and dental insurance for employees and dependents
Generous paid time off, including 8 designated holidays
401(k) with employer contributions
Tuition assistance and student loan assistance
Wellness and employee assistance resources
Employee stock purchase opportunities
Short-term and long-term disability coverage

Skills

Microsoft OfficeMicrosoft ExcelMicrosoft PowerPointMicrosoft ProjectVisioLeanSix Sigma

#program management#sustainment#defense#logistics#security clearance

About Saab

As a leading defence and security company, we offer solutions that range from the depths of the oceans to high in the sky, on land and in cyberspace, to keep people and society safe. Empowered by our 22,000 talented people, we constantly push the boundaries of technology to create a safer, more sustainable and more equitable world. We design, manufacture and maintain advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. We are headquartered in Sweden and have major operations all over the world and are part of the domestic defence capability of several…

See all open jobs at Saab Read more about Saab Website