Support Engineer, Associate

Technology, Data & Digital · Software & Web Development · Software Engineering · QA & Testing · IT Support

In short

Wir suchen einen Associate Support Engineer zur Unterstützung von Tier 1 Support und zur Wartung intern entwickelter Geräte in Labor- und Produktionsumgebungen. Diese Rolle beinhaltet praktische Hardwarearbeit, RF-Verkabelung, Systemfehlerbehebung und IT-Infrastrukturunterstützung, wobei die ideale Kandidatin über grundlegende technische Fähigkeiten, starke Problemlösungsfähigkeiten und die Fähigkeit verfügt, unabhängig zu arbeiten und mit funktionsübergreifenden Teams zusammenzuarbeiten.

Responsibilities

Install, configure, and maintain internally built test systems and platforms.
Support system upgrades, modifications, and hardware integrations.
Execute RF cabling, connector installation, and signal path verification.
Perform hardware installations including installing system components in racks and hardware upgrades.
Troubleshoot RF and hardware-related issues to ensure optimal system performance.
Diagnose system issues using Linux command line tools.
Support issue resolution across hardware, software, and network layers.
Assist with maintenance and troubleshooting of servers, network switches, and lab IT systems.
Support system connectivity, configuration, and network stability.
Collaborate with IT teams for escalations and system improvements.
Track, manage, and maintain internal and external (commercial) test equipment inventory.
Support equipment audits, lifecycle management, and asset documentation.
Coordinate movement and allocation of lab assets as needed.
Assist during calibration events and site-wide maintenance activities.
Coordinate with calibration teams to ensure equipment readiness.
Maintain accurate records of work performed, issues, and resolutions through ServiceNow workorders and tickets.
Provide clear updates to stakeholders on system status and progress.
Contribute to process improvements and standard operating procedures.
Contribute to technical papers by adding to or creating Confluence pages.

Requirements

Bachelor's degree OR Associate's degree and 1+ year of technical or related work experience OR High School Diploma or equivalent and 2+ years of technical or related work experience.
Foundational level technical ability
Strong problem-solving skills
Ability to operate independently while collaborating with cross-functional teams.
Ability to determine if hardware is faulty and setting up replacement hardware.

Desired Qualifications

Experience with test equipment calibration processes
Familiarity with automated test systems or lab environments
Experience working with internal/custom-built hardware platforms
Basic scripting experience (Python, Bash, or similar) for troubleshooting/automation
Ability to lift and move heavy equipment using appropriate tools and safety practices
Frequent bending, pulling, and handling of equipment and cables
Ability to work in lab and data center environments for extended periods
Strong troubleshooting and analytical skills
Hands-on technical aptitude
Clear and professional communication
Ability to work independently and within a team environment
Strong organizational and inventory management skills

Benefits

Competitive annual discretionary bonus program
Opportunity for annual RSU grants
Highly competitive benefits package designed to support your success at work, at home, and at play.
Reasonable accommodations to support individuals with disabilities to be able participate in the hiring process.
Accessible workplace for individuals with disabilities.