Support Engineer, Associate
Technology, Data & Digital · Software & Web Development · Software Engineering · QA & Testing · IT Support
In short
Wir suchen einen Associate Support Engineer zur Unterstützung von Tier 1 Support und zur Wartung intern entwickelter Geräte in Labor- und Produktionsumgebungen. Diese Rolle beinhaltet praktische Hardwarearbeit, RF-Verkabelung, Systemfehlerbehebung und IT-Infrastrukturunterstützung, wobei die ideale Kandidatin über grundlegende technische Fähigkeiten, starke Problemlösungsfähigkeiten und die Fähigkeit verfügt, unabhängig zu arbeiten und mit funktionsübergreifenden Teams zusammenzuarbeiten.
Responsibilities
- Install, configure, and maintain internally built test systems and platforms.
- Support system upgrades, modifications, and hardware integrations.
- Execute RF cabling, connector installation, and signal path verification.
- Perform hardware installations including installing system components in racks and hardware upgrades.
- Troubleshoot RF and hardware-related issues to ensure optimal system performance.
- Diagnose system issues using Linux command line tools.
- Support issue resolution across hardware, software, and network layers.
- Assist with maintenance and troubleshooting of servers, network switches, and lab IT systems.
- Support system connectivity, configuration, and network stability.
- Collaborate with IT teams for escalations and system improvements.
- Track, manage, and maintain internal and external (commercial) test equipment inventory.
- Support equipment audits, lifecycle management, and asset documentation.
- Coordinate movement and allocation of lab assets as needed.
- Assist during calibration events and site-wide maintenance activities.
- Coordinate with calibration teams to ensure equipment readiness.
- Maintain accurate records of work performed, issues, and resolutions through ServiceNow workorders and tickets.
- Provide clear updates to stakeholders on system status and progress.
- Contribute to process improvements and standard operating procedures.
- Contribute to technical papers by adding to or creating Confluence pages.
Requirements
- Bachelor's degree OR Associate's degree and 1+ year of technical or related work experience OR High School Diploma or equivalent and 2+ years of technical or related work experience.
- Foundational level technical ability
- Strong problem-solving skills
- Ability to operate independently while collaborating with cross-functional teams.
- Ability to determine if hardware is faulty and setting up replacement hardware.
Desired Qualifications
- Experience with test equipment calibration processes
- Familiarity with automated test systems or lab environments
- Experience working with internal/custom-built hardware platforms
- Basic scripting experience (Python, Bash, or similar) for troubleshooting/automation
- Ability to lift and move heavy equipment using appropriate tools and safety practices
- Frequent bending, pulling, and handling of equipment and cables
- Ability to work in lab and data center environments for extended periods
- Strong troubleshooting and analytical skills
- Hands-on technical aptitude
- Clear and professional communication
- Ability to work independently and within a team environment
- Strong organizational and inventory management skills
Benefits
- Competitive annual discretionary bonus program
- Opportunity for annual RSU grants
- Highly competitive benefits package designed to support your success at work, at home, and at play.
- Reasonable accommodations to support individuals with disabilities to be able participate in the hiring process.
- Accessible workplace for individuals with disabilities.
Skills
LinuxPythonBashRF cablingHardware integrationSystem troubleshootingIT infrastructureServiceNowConfluence
#Support Engineering#Hardware#RF#Linux#IT Infrastructure#Troubleshooting#Calibration#Documentation
About Qualcomm
Enabling a world where everyone and everything can be intelligently connected.
Enabling a world where everyone and everything can be intelligently connected.\n\n
Company
QualcommJob Posted
1 day ago
Employment Type
Full Time
Work mode
On Site
Salary
US$26.65–39.95 / hr
Experience Level
Entry
Locations
Boulder, United States of America
Qualification
Bachelor, Diploma, No Formal Education
Applicants
Be an early applicant
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