Support Engineer

Technology, Data & Digital · Software & Web Development · Software Engineering

In short

Qualcomm Semiconductor Limited is seeking a Support Engineer in Hsinchu City, Taiwan. The role involves executing hardware validation activities, managing equipment, and providing technical support, with a focus on ensuring high equipment availability and on-time delivery. Collaboration with international counterparts is key to aligning tools and processes.

Responsibilities

Execute overall hardware (FT and CP) validation activities on test floors in Taiwan and Singapore.
Implement maintenance programs and qualify new hardware configurations and test programs.
Ensure high validation equipment availability (uptime) and on-time delivery of validation activities.
Provide leadership and support to technicians and planners.
Collaborate closely with counterparts across regions to align and implement common tools, processes, and procedures.
Hardware validation’s equipment resources allocation and management.
New hardware validation and buyoff.
Develop/Review of hardware validation SOP.
Budget management and cost reduction initiatives.
Hardware spare parts (socket, component, pins etc.) sourcing, ordering, control and management.
24x7 technical support.
Analyze HW malfunctions and failures, monitor performance, and develop corrective actions.
Work with counterparts from other sites to develop hardware specifications for next generation products.
Drive improvement in the performance, productivity, and efficiency of H/W validation’s equipment and monitor KPI.

Requirements

At least 2 years’ experience as Support Engineer or similar role.
RF testing and engineering skills are preferred.
Good English communication skills in both written and oral.
Hands-on experience in Automated Test Equipment, Load-board repair, probe-card repair and test Hardware validation etc.
Able to read schematic diagrams, can identify various electronic components (resistors, capacitors, inductors, relays, etc.).
Basic electronic troubleshooting/debugging skills.
Microsoft Office and presentation Skills.
Can work both independently and as part of team.
Have the “can do” attitude and willing to learn new skills.
Bachelor's degree and 1+ year of Support Engineering or related work experience.
Associate's degree and 2+ years of Support Engineering or related work experience.
High School Diploma or equivalent and 3+ years of Support Engineering or related work experience.
Completed advanced degree in a relevant field may be substituted for up to one year (Master’s = one year) of work experience.

Benefits

Qualcomm is an equal opportunity employer.
Qualcomm is committed to providing an accessible process.
Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process.
Qualcomm is also committed to making our workplace accessible for individuals with disabilities.