SrSubject Matter Exprt(Tools&Automation)

Technology, Data & Digital · Software & Web Development · Software Engineering · DevOps

In short

Join HCLTech in Hyderabad as a Senior Subject Matter Expert for Tools & Automation. This role focuses on ensuring timely and high-quality resolution of escalated tickets and incidents, contributing to customer satisfaction and business growth. Responsibilities include performing value-added activities like mentoring, SOP creation, documentation, and liaising with business stakeholders.

Responsibilities

Ensure on-time resolution and quality compliance of escalated tickets/incidents as per the agreed SLA.
Perform value addition activities such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation, and knowledge sharing.
Act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders.
Validate Change Order Implementation Plan & Human Error Compliance.
Participate in Capacity planning and identification of EN business opportunities.
Ensure positive customer feedback & satisfaction through active participation in customer meetings.
Validate analyses (e.g. Root Cause Analysis, Trend Analysis) and reports for presentation to key business stakeholders.

Requirements

Subject Matter Expertise in Tools & Automation.

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that puts its people first.
Work with a global technology company.
Deliver industry-leading capabilities centered around digital, engineering, cloud and AI.
Work with clients across all major verticals.

#tools#automation

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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