Sr Program Manager

Logistics, Sales & Operations · Program Management

In short

The Sr Program Manager in Chennai, India, is responsible for leading support and operations, ensuring timely resolution of escalations and adherence to SLAs. This role drives operational efficiency, customer satisfaction, and profit improvement through strategic initiatives and methodologies like DMO and PMP.

Responsibilities

Generate Tower Level Employee Engagement (Ee) And Employee Net (En) Revenue Through Effective Project Executive Strategies And Dmo Methodologies.
Ensure All Tasks, Responsibilities, And Escalations Are Resolved In Accordance With Agreed Sla Norms.
Oversee Operational Hygiene By Validating Reports And Ensuring Services Delivered Meet The Standards Set Forth In The Sow.
Promote Positive Customer Satisfaction By Developing And Implementing New Initiatives And Frameworks.
Oversee And Implement The Profit Improvement Plan (Pip) Through Strategic Levers Such As Automation And Self-Driven Initiatives.

Requirements

In-Depth Knowledge Of Project Management Principles And Methodologies.
Strong Understanding Of Dmo Practices And Frameworks.
Proficiency In Operational Management And Customer Service Excellence.
Excellent Analytical And Reporting Skills To Validate Operational Hygiene.
Strong Leadership And Communication Skills To Promote Positive Customer Relationships.

Desired Qualifications

Valuable Certifications: Project Management Professional (Pmp), Certified Scrummaster (Csm), Or Itil Foundation

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

Project ManagementDMOOperational ManagementCustomer ServiceReportingLeadershipCommunication

#Support#Operations#Program Management#SLA#Reporting#Customer Satisfaction#Profit Improvement#Automation#Scrum#ITIL

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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