Senior Process Associate - BFS

Finance, Banking & Legal · Banking & Investments · Financial Analysis

In short

The Senior Process Associate in BFS will manage the entire lifecycle of debit and credit cards, ensuring data accuracy and high-quality customer interactions. This role involves troubleshooting, workflow optimization, and adhering to KYC and AML regulations.

Responsibilities

Directly resolve customer queries and issues via email and chat.
Manage troubleshooting tasks and escalate complex issues.
Evaluate operational workflows to identify and suggest improvements.
Ensure quality and precision in data processing and customer interactions.
Oversee accurate data entry and management within the card issuance system, ensuring compliance with KYC and AML procedures.
Generate reports on card usage, fraud trends, and customer behavior for business decisions.

Requirements

Proficient typing skills with high accuracy and speed.
Critical thinking and problem-solving abilities.
Basic understanding of data management and reporting practices.
Familiarity with card industry regulations, including KYC and AML procedures.
Proficient in using data analysis tools and generating reports.

Desired Qualifications

Certification in Data Analysis or relevant compliance certifications are optional but valuable.

Benefits

Opportunity to work at a global technology company.
Career growth and development opportunities.
A place that puts its people first.
Work with clients across various industry verticals.

Skills

TypingEmail CommunicationChat CommunicationAnalytical SkillsData ManagementReportingKYCAMLData Analysis

#Debit Cards#Credit Cards#Customer Support#Data Entry#Compliance#Workflow Improvement#KYC#AML

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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