SME - Terraform, Python, JenKins

Technology, Data & Digital · IT Infrastructure & Security · DevOps · Cloud Engineering · Software Engineering

In short

The Subject Matter Expert (SME) in Tools & Automation will be responsible for resolving escalations and incidents, leveraging expertise in Terraform and PowerShell to ensure SLA compliance and customer satisfaction. This role involves mentoring team members, contributing to documentation, and validating change implementations.

Responsibilities

Resolve escalated incidents using Terraform and PowerShell to ensure SLA compliance and high-quality standards.
Mentor team members and administrators, prepare Standard Operating Procedures (SOPs), and maintain documentation.
Validate change order implementation plans and participate in capacity planning.
Engage in customer meetings to gather insights and ensure customer satisfaction.
Conduct and validate Root Cause Analysis and Trend Analysis, presenting findings to stakeholders.

Requirements

Proficiency in Terraform and PowerShell for automation and infrastructure management.
Strong analytical skills with the ability to perform root cause and trend analysis.
Excellent documentation and communication skills.
Familiarity with Jenkins for continuous integration and deployment.
Proficient in Python for scripting and automation tasks.

Desired Qualifications

ITIL Foundation Certification (Optional but valuable).
AWS Certified Solutions Architect or similar cloud certification (Optional but valuable).

Benefits

Supercharge your potential at HCLTech.
Find your career and spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

TerraformPythonJenkinsPowerShell

#Automation#DevOps#Infrastructure Management#Cloud

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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