SME - Oracle Exadata, Oracle DB

Technology, Data & Digital · IT Infrastructure & Security · Database Administration · Data Engineering · Software Engineering

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In short

The Subject Matter Expert (Support & Ops) will ensure timely and quality resolution of escalated incidents related to Oracle Exadata and Database Administration. This role requires deep technical expertise, mentorship of team members, and active engagement with stakeholders to drive operational improvements and customer satisfaction.

Responsibilities

Ensure timely and quality resolution of escalated tickets for Oracle Exadata and Database Administration, adhering to SLAs.
Mentor team members and administrators by preparing Standard Operating Procedures (SOPs) and maintaining documentation.
Facilitate knowledge sharing sessions to enhance team capabilities.
Validate change order implementation plans and ensure compliance with human error protocols.
Participate in capacity planning to optimize resource allocation.
Foster positive customer relationships by gathering feedback and addressing issues.
Validate and present analyses, such as Root Cause Analysis and Trend Analysis, to key business stakeholders.

Requirements

Expertise in Oracle Exadata and Oracle Database Administration.
Strong analytical skills and problem-solving abilities.
Proficient in creating and maintaining documentation and SOPs.
Excellent communication and stakeholder management skills.
Ability to mentor and guide team members effectively.

Desired Qualifications

Oracle Database Administrator Certified Professional (Optional but Valuable).
ITIL Foundation Certification (Optional but Valuable).

Benefits

Supercharge your potential at HCLTech.
Find your career and your spark at HCLTech.
Work at a place that puts its people first.
Join a global technology company with over 223,000 people across 60 countries.
Opportunities to work with clients across all major verticals.

Skills

Oracle ExadataOracle Database AdministrationDocumentationSOPsITIL

#Oracle Exadata#Oracle DB#Database Administration#Support#Operations

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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