UX Research Manager, Customer Engagement, Google Ads

Technology, Data & Digital · Product & Design · User Research · Product Management · Artificial Intelligence

In short

As a UX Research Manager at Google, you will lead a team of UX researchers to drive user insights for AI-assisted support workflows within Google Ads. You will be responsible for managing the team, defining the research roadmap, and influencing product strategy through user-centered research.

Responsibilities

Manage, mentor, and foster the professional growth of a multi-disciplinary team of UX researchers.
Define and drive the multi-year user research roadmap for Cases Platform, aligning studies directly with product and engineering planning cycles.
Partner with Product Management, Engineering, and UX Design leadership to shape the strategic direction of AI-assisted support workflows.
Oversee end-to-end research programs combining exploratory user interviews, usability testing, survey metrics, and behavioral log analysis.
Translate user behavioral findings into clear product requirements, usability frameworks, and executive share-outs to inform strategic decisions.

Requirements

Bachelor’s degree or equivalent practical experience.
8 years of experience in an applied research setting, or similar.
3 years of experience leading design projects and managing people or teams.

Desired Qualifications

Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or a related field.
7 years of experience working with executive leadership (e.g., Director level and above).
5 years of experience managing projects, and working in a large, matrixed organization.
Experience establishing research road maps and influencing technical product strategy in a distributed, global organization.
Experience evaluating Generative AI, conversational interfaces, or machine learning-driven workflows.

Benefits

Focus on the user and all else will follow.
Opportunity to define and drive the future of Google design.
Work with cutting-edge machine learning and Generative AI models.
Impact billions of users globally.
Foster a culture of deep collaboration.
Be part of a global company with opportunities for efficient collaboration and communication.
Google is an equal opportunity and affirmative action employer.
Opportunities for accommodation if needed.

Skills

Generative AIMachine LearningHuman-Computer InteractionCognitive SciencePsychologyAnthropologyUsability TestingSurvey MetricsBehavioral Log Analysis

#UX Research#Manager#Customer Engagement#Google Ads#AI#Machine Learning#Generative AI#Hyderabad

About Google

Innovative Full-Stack Developer | Building Scalable Solutions with Node.js & React

At Google, our mission is to organize the world's information and make it universally accessible and useful. From Search to AI, we develop products and services that improve the lives of billions, empowering individuals and businesses globally. We're driven by a passion for innovation, a commitment to solving complex problems, and a belief in the transformative power of technology. Since our founding in 1998, we've remained dedicated to creating a more helpful and connected world.

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