SME - IT security

Technology, Data & Digital · IT Infrastructure & Security · Cybersecurity · DevOps

In short

The Subject Matter Expert (SME) in IT Security is responsible for the timely resolution of escalated incidents in vulnerability management, ensuring quality compliance and customer satisfaction. This role involves mentoring team members, developing SOPs, and participating in capacity planning and change management activities.

Responsibilities

Ensure timely resolution and quality compliance of escalated tickets in vulnerability management, adhering to SLAs and industry standards.
Mentor team members and administrators, developing Standard Operating Procedures (SOPs) and maintaining documentation.
Validate change order implementation plans and ensure compliance with human error protocols.
Participate in capacity planning activities to optimize resource allocation.
Foster positive customer relationships by addressing issues and gathering feedback.
Conduct root cause analysis and trend analysis, validating reports to support performance metrics.

Requirements

Strong proficiency in vulnerability management processes and tools.
Excellent analytical skills with a focus on incident resolution and quality compliance.
Effective communication and presentation skills for stakeholder engagement.
Proficient in preparing documentation and SOPs.
Familiarity with capacity planning and change management practices.

Desired Qualifications

Optional but valuable certifications: Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), or relevant vulnerability management certifications.

Benefits

Supercharge your potential at HCLTech.
Find your career and your spark.
A place that puts its people first.
Global technology company with over 223,000 employees in 60 countries.
Consolidated revenues of $14.8 billion as of 12 months ending June 2026.

Skills

Vulnerability ManagementIncident ResolutionQuality ComplianceDocumentationSOPsCapacity PlanningChange Management

#IT Security#Vulnerability Management#Incident Resolution#Support#Operations#Quality Compliance#Customer Satisfaction#Stakeholder Communication#SOPs#Capacity Planning#Change Management

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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