Senior Technical Support Engineer

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support

In short

Säljaren söker en Senior Technical Support Engineer som ska äga, felsöka och lösa komplexa kundtekniska problem. Rollen innebär att agera rådgivare åt kunden, samarbeta inom och utanför teamet samt leda arbetet med att bygga gemenskaper och dela kunskap. Du kommer också att engagera dig med Microsoft Engineering/Supportability-team för att undersöka potentiella produktfel och utveckla automatiseringsmetoder och diagnostikverktyg för att driva produktförbättringar.

Responsibilities

Own, investigate, and solve complex customer technical issues.
Act as an advisor to the customer, collaborating within and across teams.
Leverage troubleshooting tools and practices.
Lead in building communities with peer delivery roles.
Share knowledge through readiness programs, technical coaching, and mentoring of others.
Deepen technical and professional proficiency through training and readiness.
Engage with Microsoft Engineering/Supportability teams to investigate potential product defects.
Help develop automation techniques and diagnostic tools to drive product improvements.

Requirements

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience.
OR 3+ years of technical support, technical consulting experience, or information technology experience.
OR equivalent experience.
Mandarin Language: fluent in reading, writing and speaking.
English Language: confident in reading, writing and speaking.
Ability to meet Microsoft, customer and/or government security screening requirements.

Desired Qualifications

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Benefits

Accelerate your career growth.
Hone your problem-solving, collaboration, and research skills.
Deepen your technical proficiency.

Skills

Technical SupportTroubleshootingCustomer ServiceAI

#Technical Support#Customer Service#Engineering

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