Senior Support Engineer

Technology, Data & Digital · Data, AI & Analytics · Data Engineering

In short

We are seeking an Informatica IDMC MDM Application Support Engineer with 4-8 years of experience to provide L2/L3 production support for cloud-based Master Data Management (MDM) solutions. The role involves application monitoring, incident resolution, data quality support, and ensuring reliable MDM operations.

Responsibilities

Provide L2/L3 production support for Informatica IDMC MDM applications.
Monitor and support MDM processes, data loads, match/merge operations, and data stewardship activities.
Troubleshoot application, data, and integration-related incidents within SLA timelines.
Support Informatica Cloud Data Integration (CDI), Cloud Data Quality (CDQ), and MDM SaaS services.
Perform SQL analysis, data validation, reconciliation, and root cause investigation.
Resolve data quality, duplicate record, survivorship, and hierarchy management issues.
Monitor interfaces, APIs, and integrations between MDM and source/target systems.
Support deployments, releases, enhancements, and configuration changes.
Collaborate with business users, data stewards, developers, and infrastructure teams.
Create and maintain SOPs, knowledge articles, and support documentation.
Participate in incident, problem, and change management activities.
Troubleshoot and resolve tickets raised by clients.
Undertake training programs for new joiners.
Perform knowledge transition during project enhancements.
Document all defined processes and methods for ticket resolution and troubleshooting.
Update self on latest technologies and related areas.

Requirements

Informatica IDMC
Informatica MDM SaaS
Cloud Data Integration (CDI)
Cloud Data Quality (CDQ)
Oracle
SQL Server
PostgreSQL
Advanced SQL
REST APIs
Web Services
Data Integration Concepts
ETL Monitoring & Support
ServiceNow
Jira
Splunk
Dynatrace
AWS or Azure Fundamentals
4+ years of experience in MDM or Application Support
Hands-on experience with Informatica IDMC/IICS and MDM solutions
Strong SQL troubleshooting and data analysis skills
Experience in production support and ITIL-based environments
Excellent problem-solving and communication skills

Desired Qualifications

Reference 360 / Customer 360 (Preferred)
Business 360 (Preferred)
Informatica IDMC Certification
Informatica MDM SaaS Certification
Informatica CDI/CDQ Certification
AWS/Azure Fundamentals
ITIL Foundation Certification
Experience with Customer 360, Product 360, Supplier 360, or Reference 360.
Exposure to Informatica CAI, API Manager, and Mass Ingestion.
Experience with Snowflake, Databricks, Salesforce, SAP, or other enterprise applications.
Python/Shell scripting for support automation.

Benefits

Business Hours / 24x7 Rotational Support

Skills

Informatica IDMCInformatica MDMCloud Data IntegrationCloud Data QualityOracleSQL ServerPostgreSQLSQLREST APIsWeb ServicesETLServiceNowJiraSplunkDynatraceAWSAzurePythonShell ScriptingSnowflakeDatabricksSalesforceSAP

#Informatica IDMC#MDM#Application Support#L2/L3 Support#Production Support#Cloud#Master Data Management#SaaS#SQL#API#ETL#ITIL#AWS#Azure

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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