Senior Product Manager, Associate Satisfaction

Logistics, Sales & Operations · Program Management

In short

Amazon is seeking a Senior Product Manager to enhance the associate experience in Customer Service by developing products for understanding and improving satisfaction. You will define the associate listening strategy, measure satisfaction across the journey, and collaborate with science and engineering teams to translate feedback into actionable insights, influencing the global Customer Service workforce experience.

Responsibilities

Define and execute the product roadmap for associate listening, satisfaction measurement, and insights capabilities.
Develop the associate listening strategy, including survey design, question development, feedback collection, and measurement experiences.
Identify key moments in the associate journey and define how feedback and experience are measured across them.
Combine associate feedback with operational and contextual data to identify drivers of satisfaction and emerging challenges.
Partner with engineering and science teams to build scalable products that translate insights into actionable recommendations.
Define product success metrics and evaluate the impact of new capabilities on associate experience and business outcomes.

Requirements

5+ years of product or program management, product marketing, business development or technology experience
Bachelor's degree or equivalent
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience with feature delivery and tradeoffs of a product
Experience as a product manager or owner
Experience owning technology products

Desired Qualifications

Experience in influencing senior leadership through data driven insights
Experience working across functional teams and senior stakeholders
Experience with survey research, employee listening platforms, Voice of Customer, or experience measurement products.
Familiarity with survey design, sampling, response bias, and measurement validity.

Benefits

Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Skills

Product ManagementProgram ManagementProduct MarketingBusiness DevelopmentTechnologyProduct StrategyProduct DeliverySurvey ResearchEmployee Listening PlatformsVoice of CustomerExperience MeasurementSurvey DesignMeasurement Validity

#Product Management#Associate Satisfaction#Customer Service#Employee Experience

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