Senior Administrator - Symantec Email Security, Endpoint Security

Technology, Data & Digital · IT Infrastructure & Security · Cybersecurity · IT Support

In short

The Sr. Symantec Support Administrator provides advanced technical support and operations management for Symantec Endpoint Protection and EDR. This role involves troubleshooting complex incidents, conducting root cause analysis, and implementing solutions to enhance security posture and ensure customer satisfaction.

Responsibilities

Provide advanced technical support by troubleshooting complex incidents related to Symantec Endpoint Protection and EDR, ensuring timely resolution.
Conduct root cause analysis for escalated incidents, implementing effective solutions to minimize recurrence.
Engage in value-adding activities such as updating and managing the knowledge base, training new team members, and coaching analysts.
Resolve complex support tickets within agreed SLAs, collaborating with cross-functional teams.
Ensure a positive customer experience and high Csat scores by achieving first call resolution and minimizing case reopenings.

Requirements

In-depth knowledge of Symantec Endpoint Protection and EDR.
Solid troubleshooting skills for complex technical issues.
Strong understanding of root cause analysis methodologies.
Familiarity with support ticketing systems and SLA management.
Excellent communication and coaching skills.

Desired Qualifications

Optional but valuable certifications: Symantec Certified Specialist (SCS), ITIL Foundation Certification.

Benefits

Supercharge your potential at HCLTech.
Find your career and spark at a place that puts people first.
Work with a global technology company with over 230,000 employees across 60 countries.
Opportunity to work with clients across major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Skills

Symantec Endpoint ProtectionEDRTroubleshootingRoot Cause AnalysisSLA ManagementCommunicationCoaching

#Symantec#Endpoint Security#Email Security#EDR#Troubleshooting#Root Cause Analysis#SLA Management

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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