Senior Administrator - Network LAN/WAN

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · DevOps · Network Administration

In short

The Sr Administrator for Support & Operations is responsible for advanced technical support and operational excellence in Data - LAN/WAN. This role involves troubleshooting, root cause analysis, and implementing solutions to ensure optimal performance and security, while also contributing to knowledge base updates and team training.

Responsibilities

Implement best practices in LAN/WAN management and support operations to ensure compliance with company policies.
Provide advanced support for complex incidents escalated by analysts, performing root cause analysis and implementing solutions.
Update and manage the knowledge base, train new team members, and coach analysts.
Resolve complex service tickets within agreed SLAs by collaborating with cross-functional support teams.
Ensure a positive customer experience by achieving first call resolution and minimizing rejected resolutions and case reopenings.

Requirements

Advanced proficiency in Data LAN/WAN technologies and troubleshooting techniques.
Strong analytical skills for performing root cause analysis and resolving complex technical issues.
Excellent communication skills for effective collaboration with team members and stakeholders.
Familiarity with IT service management tools and ticketing systems.

Desired Qualifications

Optional but valuable: Cisco Certified Network Associate (CCNA).
Optional but valuable: CompTIA Network+ Certification.

Benefits

Opportunity to work at HCLTech, a global technology company.
Access to industry-leading capabilities in digital, engineering, cloud, and AI.
Work with clients across major verticals like Financial Services, Manufacturing, Life Sciences & Healthcare, Technology & Services, Telecom & Media, Retail & CPG, and Public Services.
Consolidated revenues of $14.8 billion as of 12 months ending June 2026.

Skills

LAN/WANNetwork AdministrationTroubleshootingRoot Cause AnalysisIT Service ManagementTicketing SystemsCiscoCCNACompTIA Network+

#LAN/WAN#Network Administration#Support#Operations#Troubleshooting#Root Cause Analysis#IT Security#Customer Satisfaction#Service Tickets#Cisco#CCNA#CompTIA Network+

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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