Senior Administrator - MS Teams, Microsoft Teams Voice, Sharepoint Online

Technology, Data & Digital · IT Infrastructure & Security · DevOps · Technical Support · Software Engineering

In short

The Senior Administrator in Support & Operations provides advanced technical support for Microsoft Teams, Microsoft Teams Voice, and Sharepoint Online. This role involves troubleshooting complex incidents, managing incidents within SLAs, and driving customer satisfaction through effective resolution strategies.

Responsibilities

Provide advanced technical support for Microsoft Teams and Microsoft Teams Ev, performing root cause analysis and implementing solutions for complex incidents.
Collaborate with cross-functional teams to resolve escalated technical and security issues.
Update and manage the knowledge base, contributing to team training and coaching.
Resolve complex support tickets within agreed SLAs, ensuring operational continuity and security posture across Microsoft Teams and Sharepoint Online.
Drive customer satisfaction by achieving first call resolution and minimizing case reopenings.

Requirements

Advanced proficiency in Microsoft Teams and Microsoft Teams Ev.
Solid understanding of Sharepoint Online and Ms Viva.
Strong troubleshooting and root cause analysis skills.
Familiarity with incident management and escalation processes.

Desired Qualifications

Microsoft Certified: Teams Administrator Associate (Optional but valuable).
Microsoft 365 Certified: Security Administrator Associate (Optional but valuable).

Benefits

Opportunity to supercharge your potential and find your career spark.
Work at a place that puts its people first.
Be part of a global technology company with 223,000+ employees across 60 countries.

Skills

Microsoft TeamsMicrosoft Teams VoiceSharepoint OnlineMS VivaIncident Management

#Microsoft Teams#Microsoft Teams Voice#Sharepoint Online#MS Viva#IT Support#Noida

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

See all open jobs at HCLTech Read more about HCLTech Website