Senior Administrator - IAM Operations

Technology, Data & Digital · IT Infrastructure & Security · Cybersecurity

In short

This role requires a Senior Administrator for IAM Operations in Chennai, Tamil Nadu, focusing on cybersecurity environments and tools. Responsibilities include monitoring, troubleshooting, incident analysis, policy tuning, and knowledge transfer to L1 teams. The position emphasizes meeting SLAs, providing L3 support, and contributing to service improvement plans.

Responsibilities

Monitor, configure, and troubleshoot cybersecurity issues and related monitoring tools.
Analyze and validate cybersecurity incidents in detail, assisting the L3 team with RCA/data or logs collection.
Enable knowledge transfer/trainings through creation/maintenance of configuration documents, test plans, operational manuals, and provide operational training to the L1 team.
Analyze and fine-tune cybersecurity policies, participating in review calls for change requests and recommendations.
Implement changes, monitor security device performance, and perform performance tuning.
Prepare analyses and reports on project progress/challenges, ensuring quality and accuracy.
Adhere to quality standards, regulatory requirements, and company policies.
Ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions/Reopen Cases.
Participate or contribute to EN business in creating proposals to drive Service improvement plans.
Independently resolve tickets and ensure agreed SLAs for ticket volume and time are met.
Provide support for on-call escalations/L3 level support, performing incident and problem management.
Work on value-adding activities such as Knowledge base update & management, training freshers, coaching analysts, and conducting interviews/participation in hiring drives.

Requirements

Clear understanding of the client's cybersecurity environment and respective product.
Experience with monitoring, configuring, and troubleshooting cybersecurity issues and tools.
Ability to analyze and validate cybersecurity incidents and collect RCA/data/logs.
Proficiency in creating/maintaining configuration documents, test plans, and operational manuals.
Experience in analyzing and fine-tuning cybersecurity policies.
Experience in implementing changes and monitoring security device performance.
Ability to prepare analyses and reports.
Adherence to quality standards, regulatory requirements, and company policies.
Demonstrated ability to ensure positive customer experience and CSAT.
Proven ability to independently resolve tickets and meet SLAs.
Experience in providing L3 level support, incident, and problem management.
Experience with knowledge base management and training.

Desired Qualifications

Experience with CyberArk.

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

CyberArk

#IAM#Operations#Cybersecurity#CyberArk#Incident Management#Problem Management

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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