Senior Administrator - English, Arabic, Microsoft Windows

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Software Engineering

In short

We are hiring a Senior Administrator with expertise in English, Arabic, and Microsoft Windows to join our Service Desk team in Bengaluru. The role involves supporting Service Desk operations, managing repeat caller incidents, performing technical troubleshooting, and conducting root cause analysis. Experience with ITIL-based Service Desk operations and ServiceNow reporting is required.

Responsibilities

Manage and resolve repeat caller incidents and recurring tickets.
Perform technical troubleshooting across end-user technologies.
Conduct root cause analysis for recurring issues.
Participate in incident trend reviews.
Stakeholder management with Product teams to collaborate and push for permanent solutions on user issues.
Highlight recurring issues to the problem management team.

Requirements

Experience: 3+ Years
ITIL-based Service Desk operations
ServiceNow reporting
Remote support tools
Strong analytical skills
Customer communication skills
Fluency in English and Arabic (implied by headline)

Benefits

Supercharge your potential at HCLTech.
Find your career at HCLTech.
Find your spark at HCLTech.
A place that knows that helping its customers stay on top starts by putting its people first.
Global technology company with over 223,000 people across 60 countries.
Delivering industry-leading capabilities centered around digital, engineering, cloud and AI.
Broad portfolio of technology services and products.
Clients across all major verticals: Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Skills

Microsoft WindowsITILServiceNowRemote support tools

#Service Desk#IT Support#Repeat Caller Support#Technical Troubleshooting#Root Cause Analysis#Stakeholder Management#Product Teams#Problem Management#ITIL#ServiceNow#Remote Support#Analytical Skills#Customer Communication

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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