Product Line Support Specialist

Construction, Engineering & Trades · Manufacturing Engineering

In short

Sandvik Mining seeks a Product Line Support Specialist in Perth to provide technical and operational support across the product lifecycle. Responsibilities include acting as a help desk contact, managing product information and documentation, and supporting product line and engineering projects.

Responsibilities

Act in line with Sandvik’s EHS Vision and policies, maintaining a strong focus on Zero Harm, and ensuring all activities meet health, safety and quality standards.
Ensure all work aligns with Sandvik’s values and the Sandvik Way, supporting organisational priorities.
Provide technical product support to Product Line Management and act as the primary help desk contact for Sales Areas.
Respond to technical and commercial product enquiries, coordinating requirements and information flow with internal stakeholders.
Maintain consistency and alignment of product information, positioning, and messaging across regions.
Support Sales teams by providing accurate product information, training materials, and product knowledge (online and face-to-face).
Manage and distribute technical, training, and commercial documentation, ensuring version control, accuracy and accessibility.
Support the development and continuous improvement of product-related processes, systems, and tools, including maintaining product support databases.
Contribute to product line and engineering projects, including coordinating initiatives, supporting field trials, and managing product performance data.
Provide day-to-day administrative and operational support, including coordination, tracking and reporting of product support activities.

Requirements

Certificate III/IV in Engineering or equivalent experience.
Solid understanding of the heavy equipment industry.
Current driver’s licence.
Strong communication skills; ability to clearly interpret and convey complex product information.
Ability to work effectively across teams and within a project environment.
Organised and detail-oriented.
Confident using business systems and Microsoft Office tools.
Proactive, accountable approach.
Willingness to travel.
Right to live and work in Australia.

Desired Qualifications

Experience in technical administration.
Experience in documentation.
Experience coordinating projects or training activities.
Strong document control capability.
Exposure to preparing professional reports and presentations.
Experience supporting product initiatives.
Experience working with ERP systems such as SAP or Oracle.

Benefits

A competitive remuneration package
Salary sacrifice options and Length of Service Recognition
Paid Parental Leave and flexible working options
A comprehensive Employee Assistance Program
Employee referral programs
Performance‑based bonus incentives
Recognition and reward programs aligned to individual and business performance

Skills

SAPOracleMicrosoft Office

#engineering#product support#technical support#documentation#project coordination

About Sandvik

Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2024, the Sandvik Group had approximately 41,000 employees, sales in more than 150 countries and revenues of about SEK 123 billion.

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