Process Analyst

Technology, Data & Digital · Product & Design · Business Analysis

In short

Volvo Group Australia is seeking a Process Analyst to join their Digital & IT team in Wacol, QLD. This role involves providing business systems support, identifying process improvements, and translating business requirements into technical specifications, focusing on Aftersales systems. A Bachelor's degree or Diploma, SQL query skills, and ITIL v4 certification are required.

Responsibilities

Providing consulting and systems support to our dealer network
Identifying opportunities to improve business processes and system usage
Translating business requirements into application change requests and functional specifications
Planning, executing and validating testing for system enhancements, upgrades and releases
Supporting the rollout of new systems, enhancements and change initiatives
Working with global support teams to resolve issues and improve system performance
Maintaining portfolio data, dashboards and reporting
Delivering training and developing user-friendly guides and online tutorials
Connecting business and IT stakeholders to keep initiatives aligned and moving forward

Requirements

A Bachelor Degree or Diploma in Business Management, Information Technology or a related discipline
Application support experience
SQL query skills
Strong communication and stakeholder engagement skills
Experience delivering training and developing clear technical documentation
Strong general PC/application capability
ITIL v4 certification

Desired Qualifications

Automotive dealer environment experience will be highly regarded
Project management and systems analysis/design experience would be advantageous
Accounting knowledge or experience would also be beneficial

Benefits

Annual salary reviews
Career development and global opportunities
Generous parental leave
Additional annual leave purchase options
Employee Assistance Program
Modern Wacol office with café and on-site parking
Work for a global organisation committed to innovation, sustainability and people development
Be part of a collaborative team supporting one of Australia’s leading commercial vehicle businesses

Skills

SQLITIL v4

#Business Process Improvement#Systems Support#Aftersales Systems#Stakeholder Engagement#SQL#ITIL v4#Automotive Dealer Environment#Project Management#Systems Analysis#System Design#Accounting

About Volvo Group

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, employs about 100,000 people, has production facilities in 18 countries and sells its products in more than 190 markets.\n\n

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