Principal Customer Experience Program Manager
Logistics, Sales & Operations · Program Management
In short
The Principal Customer Experience Program Manager will lead programs to transform how Azure plans and delivers computing capacity for enterprise and AI growth. This role involves working with cross-functional teams to improve customer demand understanding, capacity decisions, and resource delivery, impacting customers and business outcomes globally.
Responsibilities
- Identify and define opportunities to improve customer and internal team experience by reducing delay, confusion, or effort.
- Lead cross-functional programs with engineering, product, finance, capacity management, and operations teams, ensuring alignment on goals, decisions, owners, and success metrics.
- Translate global customer demand, business priorities, and operational data into requirements and executive recommendations, making tradeoffs that balance customer outcomes and business performance.
- Design and launch improvements in processes, automation, reporting, and workflows to reduce manual work and enable faster, better-informed decisions.
- Establish clear decision paths, approval points, and accountability for choices impacting customers and revenue worldwide.
- Test new approaches in operating environments, learn from results, and transition successful solutions to operational teams.
- Share reusable practices and insights to help Azure teams improve the capacity experience for enterprise and AI customers.
Requirements
- Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development, OR equivalent experience.
- Ability to meet Microsoft, customer and/or government security screening requirements.
- Must pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Desired Qualifications
- Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development, OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 12+ years experience in engineering, product/technical program management, data analysis, or product development, OR equivalent experience.
- Experience leading complex, cross-functional programs with meaningful customer, operational, or business impact.
- Strong business judgment and analytical skills, with the ability to balance customer needs, operational constraints, and long-term investments.
- Demonstrated ability to anticipate emerging needs, influence decisions across organizational boundaries, and turn ambiguous problems into scalable solutions.
Benefits
- Opportunity to shape one of the world’s largest clouds' capacity planning and delivery.
- Build deep expertise in cloud capacity, customer demand, product development, finance, and large-scale operations.
- Grow influence by turning ambiguous, cross-functional problems into clear decisions, scalable solutions, and measurable customer improvements.
- Access to benefits and pay information via provided link.
- Certain roles may be eligible for benefits and other compensation.
#cloud#AI#transformation#customer experience#program management#engineering#product#finance#operations#capacity management#azure
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Company
MicrosoftJob Posted
4 days ago
Employment Type
Full Time
Work mode
Remote
Salary
US$142,800–274,800 / year
Experience Level
Senior
Locations
United States
Qualification
Bachelor, Master
Applicants
Be an early applicant
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