Ops Mgr, Last Mile (SSD,QC), IN QC, SSD

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Sales Management

In short

We are looking for a results-driven Operations Manager to lead end-to-end Last Mile operations for a cluster of sites within the IN QC, SSD organization. You will be responsible for driving Last mile (OTR) capacity, optimizing cost-to-serve, and delivering a superior customer experience across both established and emerging business lines. This role requires strong business acumen and the ability to manage multiple priorities.

Responsibilities

Own and drive operational performance across a cluster of sites, with accountability for last mile capacity, cost efficiency, and customer experience metrics
Lead, coach, and develop a team of operations leaders, building organizational depth and succession pipelines
Partner with internal teams (planning, technology, finance, PXT) and external partners to ensure operational readiness and business continuity
Support the scaling of existing business lines and the onboarding of newer business verticals
Identify operational gaps, drive root cause analysis, and implement sustainable solutions
Champion a data-driven culture, leveraging metrics and insights to inform decisions and track performance
Ensure compliance with safety, quality, and process standards across all sites

Requirements

3+ years of employee and performance management experience
Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Desired Qualifications

1+ years of performance metrics, process improvement or lean techniques experience

Benefits

Inclusive culture empowers Amazonians to deliver the best results for our customers
Workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process

Skills

Process ImprovementLean Techniques

#Operations Management#Last Mile#Fulfillment#SSD#QC#IN QC#SSD#Karnataka#Bangalore

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