Operations Manager (Fulfilment & Logistics)

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

In short

As Operations Manager (Fulfilment & Logistics) at IKEA, you will lead a large operational team to achieve excellence in inbound, outbound, and service operations. You will coach and develop your team, foster collaboration, and use data to drive improvements, ensuring a positive customer experience and efficient operations.

Responsibilities

Lead day-to-day Fulfilment Operations to ensure safe, efficient, and structured execution across inbound, outbound, and service operations.
Coach and develop the team, fostering a high-performing, engaged, and inclusive culture.
Drive team engagement and morale through open communication and recognition.
Collaborate with cross-functional stakeholders and external providers to maximize goods availability and customer order fulfilment.
Identify and implement opportunities for operational simplification and productivity improvement using data and business insights.
Manage resources and operational expenses to maximize efficiency and drive profitability.
Ensure compliance with IKEA code of conduct, SOPs, internal regulations, and local legislation regarding health, safety, and security.

Requirements

Experience leading medium to large operational or logistics teams in a complex, fast-paced environment.
Ability to guide teams through transformation and operational improvements while maintaining engagement and performance.
Proven ability to bring structure and stability to fast-paced environments.
Skills in creating clear priorities, strong routines, and accountability.
Experience collaborating with and influencing a broad range of stakeholders.
A growth mindset and a positive, can-do attitude.
Pre-employment checks, including a National Police Check.

Desired Qualifications

People-focused leader who can inspire others and create a motivated, supported, and empowered team environment.

Benefits

5 weeks' Paid Annual Leave
Paid Parental Leave
Family & Community Leave
24/7 access to Employee Assistance Program
15% Co-worker discount
Low-cost nutritious meals and complimentary drinks in Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Free benefits membership
Novated leasing and EV subscription options
Superannuation salary sacrifice
Fitness Passport membership available
Bonus programme (where eligible)
Co-worker Loyalty programme

#Fulfilment#Logistics#Operations

About IKEA

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business…

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