Operations Analyst, Credit Bureau Reporting- Operations

Finance, Banking & Legal · Banking & Investments · Financial Analysis · Risk Management · Compliance & Regulatory

In short

CapFloat Financial Service Pvt Limited seeks an Operations Analyst for its Credit Bureau Reporting team. Responsibilities include preparing and delivering accurate, compliant credit bureau reports by extracting data from data warehouses and managing the end-to-end dispute resolution process for disputes received from Credit Information Companies (CICs). The role requires thorough investigation and timely, detailed responses within defined turnaround times.

Responsibilities

Prepare and deliver accurate and timely credit bureau reports by extracting and validating data from data warehouses.
Ensure full compliance with all applicable reporting guidelines and regulatory standards.
Manage the end-to-end dispute resolution process for disputes received from Credit Information Companies (CICs).
Investigate each dispute thoroughly and respond with accurate, well-documented, and detailed responses within defined turnaround times (TAT).
Draft and deliver clear, detailed, and well-documented dispute responses through email and designated dispute management portals.
Monitor and track dispute aging, TAT adherence, and resolution metrics to ensure consistent compliance with service-level agreements (SLAs).
Handle client communications professionally, including responding to queries, providing status updates, and managing interactions across email and specified portals.
Manage and resolve escalations promptly, coordinating with internal stakeholders to ensure timely and satisfactory outcomes.
Maintain accurate records and documentation for all reporting activities, dispute cases, and client interactions for audit and compliance purposes.
Identify gaps, trends, and patterns in dispute data to recommend process improvements and enhance reporting accuracy.
Collaborate with cross-functional teams to ensure alignment on reporting standards, dispute handling procedures, and regulatory updates.

Requirements

Bachelor's degree in any field of study.
Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive).

Desired Qualifications

Any data analysis courses.

Skills

Data ExtractionData ValidationData ReconciliationCredit Bureau ReportingDispute ResolutionRegulatory ComplianceService Level Agreements (SLAs)Process Improvement

#Operations#Credit Bureau Reporting#Data Analysis#Compliance#Dispute Resolution

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