Analyst (Support & Operations)
Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support
In short
The Analyst (Support & Operations) role requires two years of experience in the computer field and a working knowledge of standard business applications. The position focuses on providing excellent customer service, resolving incidents effectively, and improving first-call resolution rates.
Responsibilities
- Work effectively as a team member.
- Analyze and break down incidents using previous experience to reach the root cause.
- Use initiative to find ways of solving incidents and building knowledge.
- Listen to a caller explain an incident and determine the probable cause; take the caller through a step-by-step problem determination procedure via the telephone.
- Analyze and break down the incident using previous experience and knowledge to reach the root cause of the problem.
Requirements
- Two (2) years' experience in the computer field.
- Working knowledge of WBG's standard business applications.
- Ability to learn the WBG business and technical environment with the goal of increasing first-call resolution rates.
- Proficient typing skills (minimum of 40 WPM).
- Excellent customer service approach to dealing with people at all levels within the WBG.
- Exceptional ability to diffuse volatile situations when distressed or irate customers call for support.
- Problem Solving skills.
Desired Qualifications
- ITSM / ITIL Foundations within 90 days of assignment to the World Bank.
Benefits
- Supercharge your potential.
- Find your career.
- Find your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
#Support#Operations#Analyst#ITSM#ITIL
Company
HCLTech
Job Posted
7 hours ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Chennai, India
Applicants
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