Field Service Technician

Construction, Engineering & Trades · Civil & Industrial Engineering · Mechanical Engineering · Electrical Engineering

In short

ABB is looking for a remote Field Service Technician based in Texas to perform on-site service work for customers, troubleshoot technical issues, and build customer relationships. The role requires a Bachelor's degree in Electrical Engineering or equivalent experience, with a focus on critical power equipment and project management skills.

Responsibilities

Execute service work as per work instructions and ABB quality and safety guidelines.
Deliver quality customer service and execute service work as per customer order and expectation.
Ensure customer retention by effectively communicating service work timeline and expectations.
Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting.
Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards.
Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
Build and maintain positive customer relationships.
Identify potential new sales opportunities and communicate them internally.
Proactively detect potential equipment failures and recommend corrective actions.
Suggest product and quality improvements.
Provide recommendations to management for improving operations and customer service.
Follow safety protocols and maintain safe work and environmental practices.
Report unsafe practices and incidents promptly.

Requirements

Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 1+ years’ experience servicing critical power equipment OR Associates Degree in electrical technology with 3+ years’ experience servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (5+ years) servicing critical power equipment.
Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
Advanced level of ability to use Microsoft Office products.
Moderate ability to Project Manage using MS Project or Excel.
Advanced ability to write test plans and reports detailing test results.
Advanced ability to stay organized and meet deadlines on administrative duties.
Collaborates well with others.
Works with a sense of urgency and ownership.
Must have work authorization that permits working for ABB in the US.

Benefits

Choice between two medical plan options: Copay Plan or High Deductible Health Plan (with an HSA).
Choice between two dental plan options: Core and Core Plus.
Vision benefit.
Company paid life insurance (2X base pay).
Company paid AD&D (1X base pay).
Voluntary life and AD&D.
Company paid Short Term Disability – up to 26 weeks.
Company paid Long Term Disability – 60% of pay (option to buy up to 66 2/3%).
Supplemental benefits (Accident insurance, hospital indemnity, critical illness, pet insurance).
Parental Leave – up to 6 weeks.
Employee Assistance Program.
Health Advocate support resources.
Employee discount program.
401k Savings Plan with Company Contributions.
Employee Stock Acquisition Plan (ESAP).
11 paid holidays.
Vacation provided based on years of service for hourly and non-exempt positions.

Skills

MS ProjectMicrosoft Office

#service#field service#technician#electrical engineering#critical power#troubleshooting#commissioning#maintenance#repairs#customer service#ABB

About ABB

We are a technology leader in electrification and automation, enabling a more sustainable and resource-efficient future.

ABB is a technology leader in electrification and automation, enabling a more sustainable and resource-efficient future. The company’s solutions connect engineering know-how and software to optimize how things are manufactured, moved, powered and operated. Building on more than 130 years of excellence, ABB’s ~105,000 employees are committed to driving innovations that accelerate industrial transformation. www.abb.com\nPrivacy notice & house rules: https://social.abb/social-media-information\n\nBefore applying for a job at ABB , please read our Fraud Warning:…

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