Field Service Engineer 2

Technology, Data & Digital · Software & Web Development · Software Engineering

In short

The Field Service Engineer 2 role in Kolkata is responsible for managing DeltaV installed base and service contracts in the East region, aiming to maintain operational efficiency and generate additional revenue. This hybrid position requires knowledge of DCS, with preferred experience in Metal & Mining, Chemical, or Refinery industries, as well as familiarity with Batch, Profibus, Foundation Fieldbus, Cybersecurity, and AMS.

Responsibilities

Manage DeltaV installed base of 40-45 systems across the East region.
Execute 25-30 Active AMC / Service Contracts for Maintenance Contract Execution (200–220 site visit days annually including travel).
Achieve billing value of 180-200 KUSD from allocated sites.
Generate additional revenue of 25-30 KUSD by adding new service contracts in the region.
Balance current Operational Efficiency of the region from 97% to below 90%.

Requirements

Team member and self-directed contributor, capable of performing independently.
Knowledge of Distributed Control System (DCS) - Basic Requirement.
Knowledge of Batch, Profibus, Foundation Fieldbus, Networking, Safety Systems, handling of Charms I/O, Proficient in Cybersecurity and knowledge on AMS will be preferred.
Receives guidance from a mentor and collaborates with team members.
Leads interactions with other sites and departments to achieve project objectives.
Engages in increased customer interaction.
Works collaboratively within a team and alongside a senior engineer when needed.
Capable of independently working with customers or the sales force to support project and business objectives.
Takes initiative to understand the industry landscape, including project execution, service offerings, EPM market trends, customer segments, and overall business requirements.
Receives directions from a Senior Service Engineer for small-scale service projects.
Possesses a strong general knowledge base and is developing expertise in a specific service area.
Holds or is pursuing relevant certifications and continues to build skills within the identified product and certification domain.
Actively learns and applies process improvement methodologies.
Participates in implementing process changes and contributes to continuous improvement initiatives to enhance service delivery and operational efficiency.

Desired Qualifications

Knowledge of Metal & Mining / Chemical Industry / Refinery is an added advantage.
B.E. / B. Tech (Instrumentation / ECE/ Electrical).
Candidates with degrees in other engineering teams and experience in a similar field can be considered.

Benefits

Competitive benefits plans
Variety of medical insurance plans
Employee Assistance Program
Employee resource groups
Recognition
Flexible time off plans
Paid parental leave (maternal and paternal)
Vacation and holiday leave

Skills

DeltaVDCSBatchProfibusFoundation FieldbusNetworkingSafety SystemsCharms I/OCybersecurityAMS

#Engineering Services

About Emerson

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