English-Speaking Customer Service Representative

Retail & Consumer Services · Customer Service · Customer Support

In short

We are looking for an English-speaking Customer Service Representative in Tunisia who is passionate about providing excellent customer service. You will be the first point of contact for customers of a leading global digital marketplace for pre-loved fashion, responding to queries via tickets and contributing to project success.

Responsibilities

Work for a leading global digital marketplace dedicated to making pre-loved fashion accessible, focusing on scaling platform growth and enhancing customer engagement.
Provide an excellent customer experience by responding to customer queries in a timely and accurate way, via tickets.
Contribute to the project's success, propose improvements, share knowledge and learn together with colleagues.
Rotating shifts.

Requirements

C1 or native written and spoken proficiency in English.
Strong verbal and written communication and interpersonal skills, such as empathy and listening.
Ability to quickly absorb information, adapt and respond to change.
Positive attitude and willingness to provide brilliant customer experience.

Benefits

International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one.
Continuous development through our internal learning platforms and external training.
Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists.
2-3 weeks training course that will introduce you to the specifics of the job.
Modern and comfortable office and relaxing spaces to take a break.
Flexible work schedule.
Free taxi rides for shifts ending between 7:30PM and 11PM.
Corporate benefits and discounts.

Skills

EnglishCustomer ServiceCommunicationInterpersonal Skills

#Customer Service#English#Tunisia#CSR#Fashion#Digital Marketplace

About Transcom

Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs…

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