DLS Case Admin Temp, DLS Document Management

Logistics, Sales & Operations · HR & Admin · Administrative Support

In short

Amazon is seeking a temporary DLS Case Admin for Document Management to support the Disability Leave Services team. This role involves handling medical documents, validating information, and ensuring compliance with Amazon policies, requiring a Bachelor's degree and case management experience.

Responsibilities

Document sorting, scanning, indexing and storing in appropriate database.
Linking documents with appropriate cases.
Storing unmatched documents in the repository for future reference following predefined filing process.
Reviews documents for accuracy.
Identify and report incorrect, or unclear submissions.
Categorizing documents to various leave types.
Critically assess and address the document assignment for all the identified and unidentified cases.
Assist employee through calls and emails for document submission.
Check for identifiable cases for received documents and assign unmatched documents to ‘unidentified category in the database.
Address and respond to sensitive documentation on priority.
Identify and solve problems that may arise, sometimes with limited information.
Ensure compliance with standard work, federal/state regulations, and company policy.
Maintain system records to ensure accurate and timely information/documentation.
Consult, coordinate and partner with the case manager and other internal or external departments/systems or vendors as appropriate.
Other duties as assigned.

Requirements

Bachelor's degree
1+ years of case management experience, or Bachelor's degree in business, HR, or a related field
Experience with MS Word, Excel, Access, and PowerPoint

Desired Qualifications

Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks.
Experience with global sales organizations.
Experience in problem solving and delivering results.
Experience identifying and resolving complex issues.
Experience with written and verbal communication and presentation.
Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization.
Experience in overseeing and managing projects and deadlines.
Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards.

Benefits

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Skills

MS WordMS ExcelMS AccessMS PowerPoint

#DLS#Case Admin#Document Management

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