Advocacy Operations Associate, Advocacy Operations

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

In short

The Advocacy Operations Associate supports Amazon Flex operations in Hyderabad, resolving delivery partner experience issues. This role requires a Bachelor's degree, experience with Microsoft Office, and strong communication skills to manage tasks, timelines, and stakeholder responses in a fast-paced, international environment.

Responsibilities

Follows SOP or manager's instructions and ensures tasks are quality compliant
Contributes to project improvement ideas, if applicable
Provides timely responses to stakeholders on related tasks with guidance, as per SOP and SLA
Proactively raises issues/alarms to manager or stakeholders
Meets business metrics and goals, i.e., SLA, productivity targets and quality benchmarks
Maintains records of day-to-day work by updating trackers or workflow tools
Meets predetermined and assigned productivity targets and quality standards

Requirements

Bachelor's degree
Experience with Microsoft Office products and applications
Speak, write, and read fluently in English

Skills

Microsoft Office

#Amazon Flex#Operations

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