Customer Service Representative

Logistics, Sales & Operations · Sales & Business Development · Sales Support · Customer Support

In short

The Customer Service Representative will handle customer inquiries, process orders, and provide product/service information to ensure satisfaction. This entry-level position requires a high school diploma and 1-3 years of experience, focusing on basic tasks within defined procedures and excellent communication skills.

Responsibilities

Process and expedite customer orders and quotes via phone, fax, or email.
Provide assistance with technical support.
Support Quality Control with customer returns and complaints.
Perform routine customer service tasks.
Scan customer orders and ship prints.
Inform customers of unit prices, shipping date, anticipated delays, and additional information.
Check inventory control file for available stock.
Solicit sale of new or additional merchandise.
Compute price, discount, and delivery date.
Record special shipping, packing, or labeling requirements.
Perform other duties as assigned.

Requirements

High school diploma or general education degree (GED) required.
1-3 years experience or related training, or equivalent combination of education and experience.
A pleasant, enthusiastic, well-spoken individual with a flawless dedication to providing excellent customer service.
Applies basic skills to perform simple activities.
Understands how the assigned duties relate to others in the team and how the team integrates with others.
Uses standard operating procedures to guide own work and solve standard problems.
Uses communication skills to exchange information.
Use assigned methods, tools and processes.
Support sharing of best practices.

Desired Qualifications

Prolonged periods sitting at a desk and working on a computer.
Light work that includes moving objects up to 20 pounds at times.

Benefits

Consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Skills

Customer ServiceOrder ProcessingTechnical SupportInventory ManagementSales

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About Sandvik

Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2024, the Sandvik Group had approximately 41,000 employees, sales in more than 150 countries and revenues of about SEK 123 billion.

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