Customer Service Representative

Logistics, Sales & Operations · Sales & Business Development · Customer Success

In short

Transcom is seeking an Italian-speaking Customer Service Representative in Cairo, Egypt, to provide excellent customer experience via phone. This role involves supporting a mobility platform, managing accounts, and strengthening client relationships within an international environment.

Responsibilities

Support a fast-growing mobility platform, helping deliver reliable ride-hailing and everyday transportation solutions to millions of users.
Contribute to account management and growth initiatives, strengthen relationships with driver-partners and strategic clients.
Help bring seamless, customer-focused mobility experiences to market across digital and on-the-ground touchpoints.
Provide an excellent customer experience by responding to customer queries in a timely and accurate way via phone.
Contribute to the project's success, propose improvements, share knowledge, and learn together with your colleagues.
Work rotational shifts 24/7.

Requirements

C1/B2 written and spoken proficiency in Italian.
Strong verbal and written communication and interpersonal skills, such as empathy and listening.
Ability to quickly absorb information, adapt, and respond to change.
Positive attitude and willingness to provide brilliant customer experience.

Benefits

Best salary in the market.
Transportation provided.
Medical and social insurance.
International and inclusive environment that makes you feel supported, encouraged, and welcome from day one.
Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists.
One month paid training course that will introduce you to the specifics of the job.

Skills

Italiancustomer servicecommunicationproblem-solving

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About Transcom

Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs…

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