Customer Care Representative

Logistics, Sales & Operations · Sales & Business Development · Sales Operations

In short

Emerson sucht einen Customer Care Representative in Xi'an, Shaanxi, China. Zu den Aufgaben gehören die Bearbeitung von Angeboten, die Verwaltung von Verträgen und die Bestellabwicklung. Ein Bachelor-Abschluss und mindestens zwei Jahre Erfahrung im Kundenservice sind erforderlich.

Responsibilities

Responsible for regional quotations/ enquiry and follow up through SFDC, including assigning potential demand to regional sales team
Prepares and administers all commercial documentation such as formal quotation, contract and the relative agreements，and do the proper record retention
Coordinate with other departments to follow the customer or sales demand, ensure customer satisfaction and build long-term relationships
Process customer orders accurately and efficiently, through the relative ERP system
Investigate and resolve customer complaints or issues related to products, delivery, service or others, and determines what corrective action needs to be taken
Goods delivery monitor and coordinate with customers to pick the goods on schedule， arrange the shipment
Payment collection & credit support and monitor, assists Finance department with account receivable on cash application
Track and Follow customer forecast
Maintain accurate records of customer interactions, orders, and transactions.
Other assignment by the company

Requirements

Bachelor’s degree or above
Minimum two year’s working experience in customer service, preferably in the industrial automation products or manufacturing industry

Desired Qualifications

Good computer skills with other MS office, PowerBI, CRM software (e.g salesforce, 4TH Shift, oracle)
Excellent problem-solving skills and the ability to handle difficult situations with professionalism, and work under pressure
Excellent interpersonal communication skills and administrative skill
Marketing / commerce/ technical graduate
Effective spoken and written English

Benefits

competitive benefits plans
a variety of medical insurance plans
Employee Assistance Program
employee resource groups
recognition
flexible time off plans
paid parental leave (maternal and paternal)
vacation and holiday leave

Skills

SFDCERPMS OfficePowerBICRMSalesforce4th ShiftOracle

#Sales Operations#Customer Service#Industrial Automation#Manufacturing

About Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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