Consulting Analyst(DPO)

Logistics, Sales & Operations · Project Management · Data Analysis

In short

Seeking a Consulting Analyst (DPO) for HCLTech in Bengaluru or Noida. This role involves centralizing, auditing, and supporting resource management processes, including client onboarding/offboarding, headcount tracking, and P&L reporting. A Bachelor's degree and 4-6 years of relevant experience are required.

Responsibilities

Act as the main SPOC and escalation point for client onboarding and offboarding processes, HCL internal processes, guidelines, and other related processes.
Maintain a central roster of resources and CR alignment of FTEs, scope alignment, and changes against active headcount.
Control and audit location variations/changes from the business case and manage resource alignment to project codes, L4 Units, towers, or project transfers.
Manage and track, centralize, and audit new hires' onboarding processes, including asset allocation, seat allocation, ID creation, ESS updates, and training completion.
Maintain an onboarding checklist for all resources and track scope vs. active headcount per project/track.
Centralize and submit SR request approvals to the DPO Controller and/or HR.
Support the Hiring process, including SR raise, validation, approvals, and closure, and map hired resources to SRs.
Track attrition and its reasons, and guide PMOs and Ops with contractual requests per vacancy hiring requirements.
Reconcile HC requirements with Operations and TAG teams and validate HC with RAS, maintaining a Master HC tracker.
Validate and audit PMO work for exit management, suspension requirements, or client guidelines, ensuring all formalities are completed on or before the employee's Last Working Day (LWD).
Ensure ID deactivations are done as per SLA and maintain an ID deactivation and asset return tracker.
Serve as SPOC for specific project/internal issues affecting resources, IT/hardware/software/break-fix issues, and understand follow-ups with the IT helpdesk.
Understand how to raise PR and Service Exchange tickets related to IT peripherals and project requirements.
Provide support to PMOs or Ops Management Team on issues like timesheet submission, access revocation, and training completion status.
Work closely with enabling teams across sites (HR, IT, Facilities, TAG, etc.) to provide support.
Support Financial Analysts with tracking total seats vs. required across all delivery locations and respective cost per location.
Support Functional PMOs or Operations in tracking seat allocation/alignment to employees.
Support tracking WFH/WFO status when and where applicable.
Prepare and present weekly/monthly project reports including P&L, X+Y forecast, Attrition, hiring, Escalations, Recognition, Issues, etc.
Support Project PMOs with Org Chart updates and changes.
Validate and support data for multiple stakeholders per requirements.
Compile, validate, and report data required by the F&A team related to resources aligned to projects, and clarify questions related to invoicing and P&L reports.
Audit and correct project code alignments, L4 unit alignments, and fill out and complete entity transfers with HR and WPC teams.
Support with audits and compliance checks.
Undertake additional responsibilities and/or assignments based on availability or demand.

Requirements

Advanced Excel skills (above average).
Hands-on, advanced experience in MS tools.
Good Problem-Solving Skills and ability to resolve complex queries.
Communication (verbal and non-verbal) & Presentation skills.
Self-starter with ownership mentality.
Proactive approach.
Team player.
Ability to follow up to completion.
Multitasking skills.
Organizational skills.
Time management skills.
Empathy.
Operational knowledge.
Any Bachelor’s degree.
4-6 years of experience in Project coordination, Project Management, Data Analysis, Tracking, Head Count Management, or similar roles in Operations.

Desired Qualifications

Experience in Project management, P&L will be preferred.
Ideal to have experience managing teams or as SME.

Skills

ExcelMS Office

#Consulting#Analyst#DPO#Resource Management#Client Onboarding#Offboarding#Headcount Management#Data Analysis#Project Coordination#P&L#Reporting#Compliance

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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