Collections Representative (junior)

Finance, Banking & Legal · Accounting & Audit · Accounts Receivable · Financial Analysis

In short

Emerson is seeking a motivated, detail-oriented Collections Representative for their Accounts Receivable team in San José, Costa Rica. This entry-level hybrid role involves supporting business customers, following up on outstanding invoices, and resolving payment issues. Strong communication and a willingness to learn are essential.

Responsibilities

Support the collection of outstanding invoices from a portfolio of business customers.
Proactively contact customers through email and phone to follow up on payment status and commitments.
Maintain clear, complete, and accurate collection notes and customer account information.
Assist with the reconciliation of customer accounts, including payments, credit memos, and other open transactions.
Learn to use customer portals for invoice submission, payment tracking, and dispute follow-up.
Identify invoice discrepancies and payment issues and take appropriate action by coordinating with the relevant internal teams.
Collaborate with Customer Operations, Sales, and other Finance teams to resolve customer account questions and payment issues.
Monitor assigned accounts, follow through on commitments, and escalate complex or unresolved matters when appropriate.
Support Accounts Receivable past-due targets and other collection performance measures.
Follow established collection procedures, internal controls, and documentation requirements.
Participate actively in training and team activities and contribute ideas that may improve processes and the customer experience.
Participate in the customer phone queue, responding professionally to inbound calls and assisting customers with invoice, payment, and account-related inquiries.

Requirements

Bachelor's degree, or current university studies in Business Administration, Finance, Accounting, Economics, or a related field.
Interest in developing a career in Collections, Accounts Receivable, Finance, or a related field.
English proficiency at B2+ level or above, with the ability to communicate effectively with customers by phone and email.
Strong verbal and written communication skills.
Strong attention to detail and organizational skills.
Knowledge of Microsoft Office tools, particularly Excel, Word, and Outlook.
Ability and willingness to learn financial systems, customer portals, and collection processes.
Customer-focused attitude and willingness to take ownership of assigned responsibilities.
Ability to manage multiple responsibilities while maintaining accuracy.

Desired Qualifications

Previous experience in customer service, administrative support, shared services or finance-related environments.
Understanding of invoices, payments, account balances, or Accounts Receivable processes.
Experience communicating with customers by email or phone.
Familiarity with ERP systems, financial applications, or customer portals.
Interest in learning how to analyze customer accounts and resolve payment discrepancies.
Ability to adapt to changing priorities and seek guidance when needed.

Benefits

Competitive benefits plans
Variety of medical insurance plans
Employee Assistance Program
Employee resource groups
Recognition programs
Flexible time off plans
Vacation and holiday leave

Skills

Microsoft OfficeExcelWordOutlook

#Collections#Accounts Receivable#Finance#Customer Service#Communication

About Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

See all open jobs at Emerson Read more about Emerson Website