Customer Support Standard - UAE National

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Sales Operations

In short

Alfa Laval India søger en erfaren Customer Support Specialist – Standard Orders til deres Supply Chain & Logistics team i Dubai. Rollen indebærer styring af internationale salgs- og serviceordrer gennem hele "Order-to-Invoice"-cyklussen, med fokus på international logistik, Incoterms og betalingsbetingelser. Kandidaten skal have 3-6 års erfaring, stærke analytiske evner og kendskab til ERP-systemer som SAP eller Oracle.

Responsibilities

Manage export orders throughout the complete Order-to-Invoice supply chain and logistics cycle.
Handle complex sales and service orders for international customers.
Coordinate with customers, suppliers, logistics partners, and cross-functional teams to ensure smooth order execution.
Support sales and service order management, including order entry, fulfilment tracking, invoicing, and order closure.
Ensure compliance with applicable Incoterms, international payment terms, and export documentation requirements.
Manage and understand payment terms such as Letters of Credit, Cash Against Documents, and other structured or mixed payment arrangements.
Handle processes related to Drop Shipments, Goods Receipt Notes (GRNs), Credit Notes, Debit Notes, and related commercial documentation.
Work effectively with large datasets and prepare meaningful reports and analyses.
Identify opportunities for process improvement, standardisation, and operational efficiency.

Requirements

3–6 years of relevant experience in customer support, order management, supply chain, or logistics operations.
Proven ability to manage a high volume of orders and email correspondence efficiently, while maintaining accuracy, responsiveness, and timely execution.
Experience in managing sea freight, air freight, and courier shipments, with a strong understanding of the associated shipping, export, and customs documentation.
Strong understanding of sales and service order management processes.
Experience working with ERP systems such as SAP or Oracle.
Good knowledge of Incoterms, international payment terms, and export-related processes.
Advanced proficiency in Microsoft Excel, with experience in Power BI and other Microsoft tools.
Strong analytical, problem-solving, organisational, and coordination skills.
Excellent written and verbal communication skills, with the ability to work effectively with international customers and multicultural teams.

Desired Qualifications

BE. / B. Tech / A Bachelor's degree
Minimum 3-6 years of experience in a similar role or in industrial equipment manufacturing company
Experience in process improvement, or operational excellence initiatives.
Certification or practical experience in Six Sigma will be an added advantage.
Experience with I Scala will be an added advantage.

Benefits

An interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
Exciting place to build a global network with different nationalities to mingle and to learn.
Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day.
140 years old Swedish multinational company with stable growth and expansion.
Sustainability and contributing back to the people and planet are motives behind everything we do.
A very young dynamic marketing team and a great mix of colleagues.
Internal mobility

Skills

SAPOracleI ScalaMicrosoft ExcelPower BISix Sigma

#Customer Support#Order Management#Supply Chain#Logistics#Export#Incoterms#UAE National

About Alfa Laval

Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success,…

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