Collection Specialist

Finance, Banking & Legal · Accounting & Audit · Collections

In short

Electrolux Group is seeking a Collection Specialist for their Finance team in Krakow, Poland. The role involves managing collection activities for the Swedish entity, providing customer service, and preparing reports. Requires fluent Swedish and English, a degree in a related field, and at least one year of experience.

Responsibilities

Perform collection process for Sweden entity: contacting customers regarding overdue accounts and determining reasons for non-payments.
Analyze the situation in customer accounts.
Follow up on overdue accounts, participate in resolution of unclear payments.
Evaluate customer accounts and payment history.
Support other team members in achieving team and individual goals.
Elaborate of reports (periodical and upon request).
Regularly communicate with manager.
Prepare and update process documentation and desktop procedures.
Develop and maintain professional relationships with various Business Units, Credit Analysts, Sales, Key Individuals and Customers.
Deliver high level of customer service.

Requirements

University degree in Finance, Accounting, Business Administration, or a related field.
Minimum 1 year of experience in Customer Service, Collections, Accounts Receivable, or a similar role.
Fluent Swedish (written and spoken) and good command of English.
Good knowledge of SAP and MS Office tools, particularly Excel.
Strong customer focus and communication skills.
Excellent stakeholder management and relationship-building abilities.
Organized, detail-oriented and proactive approach.
Ownership mindset and problem-solving skills.
Ability to analyze financial data and reports.
Comfortable working in a dynamic, international environment.
Ability to manage multiple priorities and confidential information.

Benefits

Flexible working hours & hybrid work environment (10 days working from home each month if you are based in Krakow).
Medical insurance.
Cafeteria Platform for co-financing of Multisport or vouchers.
Extensive learning opportunities and flexible career path.

Skills

SAPMS OfficeExcel

#Finance#Collections#Customer Service#Swedish

About Electrolux Group

Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2025 Electrolux Group had sales of SEK 131 billion and employed approximately 39,000 people around the world. For more information go to…

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