Channel Team Lead

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

In short

Amazon is looking for a Channel Team Lead to manage operations at a Delivery Center in Thiruvananthapuram, India. The role involves account acquisition and management, field operations, training, reporting, and leading a team. A Bachelor's degree or MBA, advanced Excel, and strong people management skills are required.

Responsibilities

Market mapping and identification of potential retail stores for acquisition, induction, and onboarding.
Managing and driving the growth of Channel partners/stores’ business with Amazon.
Executing a strategic account plan to deliver key business opportunities.
Visiting targeted number of stores on a daily/weekly/monthly basis.
Delivering training and coaching on Amazon processes, products, operating model, and SOPs.
Enabling network with new product launches and partnering with operations teams.
Maintaining and publishing routine reporting on store performance and business with Amazon.
Publishing recommendations and action plans based on data.
Reporting on overall Network Health in the assigned territory.
Building and managing a multi-layer team and managing performance through coaching and mentoring.
Driving a team of associates to meet their targets.
Setting proper expectations, providing clear status communications, and managing relationships with stores for mutual growth.
Working with stores/channel partners to improve operational aspects of their business.
Enhancing engagement with accounts to improve business and increase retention.
Driving stores against goals (Volume, FTR, and other key metrics).
Handling day-to-day operational escalations and being available round the clock to manage issues.
Managing internal/external stakeholders.
Supporting station operations and/or customer deliveries.
Leading an operation for +20k packages, managing Delivery Service Partners and Drivers.
Developing strategies to streamline last-mile operations.
Making key decisions and escalations on behalf of the team.
Fostering a Culture of Safety.
Monitoring and improving drivers' and associates' performance.
Assembling the right team, assigning the tracking strategy, and controlling operations for timely delivery.

Requirements

Bachelor's Degree / MBA.
Preferably from Sales/Telecom background.
Advanced Excel and Communication skills.
Operations/People Handling skills.
Strong leadership capabilities and people management skills.
Ability to work in a customer-obsessed, fast-paced environment.
Good communication skills, including listening skills.
Strong Bias for great customer service.
High Ownership.
Analytical Skills.
Experience in e-commerce (preferred).

Desired Qualifications

Experience in e-commerce.

Skills

ExcelSales

#Last Mile#Quick Commerce#Operations#Team Lead

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