Associate Community Manager, Selling Partner Communities (SPC)

Logistics, Sales & Operations · Sales & Business Development · Customer Success

In short

Amazon is seeking an Associate Community Manager for Selling Partner Communities (SPC) in Hyderabad, India. This role involves building connections with sellers, resolving cases on forums and social media, moderating content, and identifying trends to improve the seller experience. The ideal candidate has a strong sense of ownership, excellent communication skills, and experience in e-commerce or retail.

Responsibilities

Build authentic relationships with Amazon Sellers across Forums and Social Media channels.
Respond to and resolve Seller cases in Amazon Seller Forums across assigned categories.
Moderate Social Media channels to triage escalations and identify valuable Seller conversations.
Moderate Seller Forums threads to ensure community guidelines adherence and manage thread health.
Partner with product, customer support, and marketing teams to grow Amazon Seller Community membership and engagement.
Identify emerging trends in Seller Forums and Social Media and share with internal Amazon teams.
Escalate complex seller issues to partner teams with clear documentation.
Promote a sense of community and inclusion across Selling Partners and team members.
Support program/project management for new launches and process changes.
Develop training and communications as needed.
Leverage metrics, reporting, and Voice of Customer insights to measure program effectiveness.

Requirements

Bachelor's degree
Experience within e-commerce or Retail fields
Fluent in English (speak, write, read)
2+ years of customer support, or 2+ years of stakeholder or account management experience
Experience with industry standard social listening and campaign management tools
Willingness to work flexible shifts including night shifts/weekends

Desired Qualifications

Experience completing complex tasks quickly with little to no guidance.
Ability to react with appropriate urgency to situations that require a quick turnaround.
Experience in a fast-paced, high-tech company.
Strong analytical skills, attention to detail, and effective communication abilities.
Experience managing and troubleshooting networks.
Experience managing time efficiently and meeting personal goals.
Experience working effectively with internal, partner, and customer teams.
Experience working in large teams or at a national/multinational organization.
Familiarity with AI-assisted response tools and willingness to adopt new technologies.

Benefits

Opportunity to play a critical role in shaping community engagement efforts.
Potential to have a direct impact on the Selling Partner Experience with Amazon.
Inclusive culture that empowers Amazonians to deliver the best results.
Support for workplace accommodations if you have a disability.

Skills

Customer SupportAccount ManagementSocial MediaCommunity ManagementContent ModerationCommunicationProject ManagementData Analysis

#Community Management#Customer Support#Social Media#E-commerce#Retail

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