Senior Program Manager, Global Catalog Operations, Amazon

Logistics, Sales & Operations · Supply Chain & Transport · Program Management · Logistics Management

In short

Amazon is looking for a Senior Program Manager to lead complex, cross-functional initiatives within Catalog Support Operations. This role requires strong analytical skills, data-driven decision-making, and the ability to drive programs to closure in ambiguous environments, focusing on process improvement and logistics challenges.

Responsibilities

Drive projects and programs that require collaboration across varied internal & external teams to ensure dependent deliverables are achieved as per the plan with due quality.
Convey updates on issues, operational status and business drivers as needed throughout the activity cycle and during daily/weekly reviews.
Deal with fragment datasets to discern insights.
Write effective documents to highlight customer pain points, opportunity size, data insights, customer/stakeholder anecdotes and recommendations to drive executive decision making.
Proactively monitor, identify and prevent potential issues.
Develop performance metrics to assist with driving business results.
Lead initiatives to identify and eliminate root causes of defects in order to drive efficiency.
Systematically escalate problems or variance in the operating plan to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met.

Requirements

5+ years of working cross functionally with tech and non-tech teams experience.
5+ years of program or project management experience.
5+ years of delivering cross functional projects experience.
Experience defining program requirements and using data and metrics to determine improvements.

Desired Qualifications

2+ years of driving process improvements experience.
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.

Benefits

Inclusive culture empowers Amazonians to deliver the best results for our customers.
Workplace accommodation or adjustment for individuals with disabilities during the application, hiring, interview, or onboarding process.

Skills

Data AnalysisProgram ManagementProject ManagementProcess Improvement

#program management#catalog operations#logistics

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