Application Support Specialist

Technology, Data & Digital · Software & Web Development · Software Engineering · Data Analysis · Business Intelligence

In short

ABB is seeking an Application Support Specialist in Krakow, Poland, to provide IT support for Risk Management Tools. This hybrid role involves resolving incidents, managing applications, collaborating with teams, and documenting solutions, requiring at least 2 years of IT experience and strong communication skills.

Responsibilities

Resolve and manage requests, incidents, problems, and user requests.
Perform application configuration and administration.
Collaborate with Business, Application Operations, Application Software Delivery, and other external IT Teams.
Create and maintain application user-centric and support knowledge base documentation.
Conduct data analysis and reporting to support decision-making.
Provide online end-user basic level application trainings.
Participate in initiatives to improve work environment, optimize internal processes, and system features.
Adhere to ABB's core values of safety and integrity.

Requirements

Minimum 2 years of experience in an IT environment, preferably supporting enterprise web software applications.
Collaborative, solutions, and customer service-oriented approach.
Strong communication skills.
Ability to manage multiple demands and work with cross-functional, international teams.
Ability to plan workload effectively under stress to meet deadlines.
Analytical mindset with attention to detail.
Working knowledge of collaboration tools (MS SharePoint/OneNote).
Strong knowledge of MS Excel.
Basic level of SQL.
Fluency in spoken and written English.

Desired Qualifications

ITIL methodology experience is a plus.
Experience with Agile frameworks is a plus.
Software Lifecycle Management tools experience is a plus.
Practical use of AI tools in productivity improvement is a plus.

Benefits

Opportunity to support the organization's vision and strategic direction.
Empowerment to lead and support for growth.
Opportunity to make an impact.
Expected weekly split of 2 days in office and 3 days remote work.

Skills

SQLMS ExcelMS SharePointOneNote

#application support#risk management#ITIL#Agile

About ABB

We are a technology leader in electrification and automation, enabling a more sustainable and resource-efficient future.

ABB is a technology leader in electrification and automation, enabling a more sustainable and resource-efficient future. The company’s solutions connect engineering know-how and software to optimize how things are manufactured, moved, powered and operated. Building on more than 130 years of excellence, ABB’s ~105,000 employees are committed to driving innovations that accelerate industrial transformation. www.abb.com\nPrivacy notice & house rules: https://social.abb/social-media-information\n\nBefore applying for a job at ABB , please read our Fraud Warning:…

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